Bj's Brewhouse Manchester

The lemons are quite good overall. Unfortunately, they aren't cut to a consistent size, and some of them are on the smaller side. However, they do provide a generous amount, and the flavor is pleasantly sour.

The food and service were excellent, and I would definitely return. I ordered the $12 lunch special, and the staff was very friendly and informative.

The food and drinks are fantastic. On most days, you can find a table fairly quickly unless it's particularly busy. However, as noted in many reviews, the service could use some improvement.

The service rushed the process of what fine dining is supposed to be. Clearly stated; and verified I wanted the buffalo boneless wings. Was given BBQ instead. After Letting the waiter know, she attempted to us the customers the suspect for the mistake, saying “but you did say BBQ, we even verified that you wanted BBQ” and we simply said , buffalo please. She proceed to repeat what she said before. If there’s a mistake, your employee should not make the customer the suspect. Believe the customer, don’t question the customer or feel you need to correct them. Something like this should have been as simple as, alright, I’m sorry about that, we’ll fix it up for you. Not“But you said BBQ” that doesn’t matter. Believe the customer, it prevents an angry, unsatisfied customer. Obviously, the employees here don’t know about that aspect of the customer service field. Other things to note, why not say when collecting dishes from the table, instead of saying, “I can take the garbage off of your table” say, I can take the dishes from you guys” when there are empty plates, cups, etc. not I’ll take your garbage. Not only the THAT, after they took the BBQ wings back, the person who paid for dinner, was charged for an additional set of boneless wings, even though they were taken back to the kitchen because they were made wrong. Terrible business and when the employees make an error, the make the customer the suspect and then they punish their customer. This place is worst than fast food dining experience. The owner should be more than just dissapointed. Unless the owner doesn’t care and takes part in punishing their customers.

I placed a catering order for delivery this past Sunday. The order was 40 burger sliders and chicken tenders. The sliders were delivered plain. Just a patty between 2 buns. They are supposed to come with onions, pickles, ketchup but did not I will add the I also paid an $10 extra for the addition of cheese only to receive nothing at all on them! I called the manager immediately who initially offered to remake them if we wanted to pick them up. I politely responded stating that they were delivered because we were having a party and could not leave to pick them up. Not to mention I paid a total of $25 in delivery service fees and a tip! She then offered to email me a gift card. I told her that I would prefer a refund as I did not receive what I paid for. She had one excuse after the other as to why she couldn't guarantee any type of refund but will do her best. She claimed my credit card was cut off on the receipt so I gave her my card . She then said online orders pose problems for them when it comes to refunds. She asked for my email address and said she will attempt a refund but if that was unsuccessful she would email me a gift card. As of this moment, days later, I have received NOTHING! Not a refund and no gift card. Completely unacceptable!