Prezzo - Malvern Hills

The service at this restaurant was awful. We had reserved a table for 14 hospice nurses and even provided our menu choices ahead of time. However, on the day of our reservation, we received a call informing us that the restaurant did not have enough food for the meals we had selected a week prior. With no other options available for a large group at the last minute, our evening was completely ruined. We will not be returning to this restaurant and will not be recommending it to others.

We went with friends for an early dinner before the theatre and couldn’t have been happier, we don’t know the area and it’s a convenient short walk away. The staff are efficient, friendly and welcoming, the food was delicious and was a great start to the evening.

I made a reservation for my best friend's birthday celebration, as we were headed to Malvern Theatre and wanted to ensure we were served promptly to not miss the show. James warmly welcomed us, led us to our table, and provided exceptional service throughout the meal. He was courteous and very helpful, a true asset to the establishment. The food was fantastic, arriving hot and well-presented. I highly recommend this restaurant.

Ordered two pizzas online to collect, cost just under £30. Order was confirmed. Arrived at restaurant to be told the oven was broken so no pizza. Ok...these things happen and the lady was very apologetic. However...it was a real struggle to get a refund. Was expecting to get refund straightaway as it was my money not theirs...similar to getting change straightaway if you pay too much. Request had to go to head office, they said could take 2 days...it took 9 days and even then, that was only after I 'd been in to see them 4 times to chase. Was basically theft. They tried to blame 'the system ' but meanwhile they held onto my money. No interest or compensation. I do not trust them and will never go to Prezzo again

We went for lunch for 6 with our Tesco Vouchers. Everyone was happy with the food and service, but what struck me the most was how outstanding clean it was.