Marks Spencers - Malvern Hills

They weren’t that busy but they where taking an age to serve people. An elderly lady didn’t understand the app and sparks card system. What’s wrong with a stamp card for the people who don’t have the app ?. Eventually someone else helped to serve however still took an age. Drinks where good

Perfect tea with extra water and milk. Scones are so good, served with Jam and clotted cream. Sandwiches of your own choice and very fresh.

The food in all the cafes doesn't seem to be evolving. It's the same basic menu items. They should offer more plant-based options.

No changes to the display of food. All the sandwiches are white bread and once toasted they’re all greasy. No healthy options. More to food now than same old boring stuff that’s been sold for ages

The cafe food lacks variety and innovation. The sandwiches all seem to be quite similar, and the cake selection is outdated with limited healthier choices available.