The Lyle

We didn't actually stay here, but we still got charged for 1 night. I called well in advance to cancel our reservation, which they confirmed. After seeing the charge on our credit card, I called the hotel to ask that it be removed. They said there were two reservations for the same dates, and only one was cancelled. I certainly didn't intentionally make two reservations, and the person I talked to when cancelling never mentioned the second reservation. Very poor customer service and quite unforgiving. Watch out if you make a reservation here! Service: 1

We booked this place based of convenience during our road trip and the reviews here. The place is a dump. Stains on the carpet, blood platters on one of our pillows, shared bathrooms. It was like a hostel. We decided to leave a day early and asked for a refund due to the state of the place. Did not receive and refund or even a reply. Rooms: 1 Service: 1 Location: 1

Reserved 1 night(May 14,22), was charged for 2. Staff (Merika) said she was refunding the money for the extra night. I even received an email from her. Never have received the refund, she has stopped responding to me. I am very disappointed , had wanted to stay there again. The outside of hotel is historically very cute. Rooms are pretty clean but in need of repairs. Shared bathrooms are very clean and their are many. Rooms: 3 Service: 1 Location: 5

We stayed here a couple weeks ago and were charged for 2 nights instead of the one we actually booked. There is no staff at this hotel, their number is not in service, and the one staff person running the place (Merika) is refusing to respond to texts after promising a refund. Seems like most of the good reviews were from a year or more ago before ownership changed.

Hard to get in contact with. We arrived on location and the hotel was locked, no one at the front desk, and the phone number on google was disconnected. The link on the email dialed a disconnected number as well. Had to hard code type in the phone number. Poor communication. I believe it’s new ownership in the last 6 months and still working logistics