Viet Eat - London

Usually this chain is well managed and there is a consistent high standard of quality, service and cleanliness. Not sure what is happening at Holborn but lacking over past few weeks culminating with a very poor experience this week. Unfortunately for the team the computers were down, or at least the display screens, so I suspect they were under some pressure. The areas to collect napkins and cutlery was very dirty with piles of other people's leftovers on the side. There were so many staff serving behind the counter and all shouting over each other, which just added to the noise and lack of coordination. I also noticed that the person serving the soups likes to fill up pots and leave them above the counter which means you often get a less than hot soup if taking away and at worst barely warm. Surely the service is about the customer experience and not what is easy for the staff?

Went in to get a quick sandwich. I asked floor staff about the ingredients of a couple of sandwiches and she was very helpful in providing the information. But a check out staff was rather glum face. It seemed she was rather bored. Not even a thank you, let alone a smile. The sandwich was ok, usual London prices

We needed some decent breakfast, and Eat did just the job. It's clean and offers nice fresh food. Can't really fault it.

I always think they do coffee and sandwiches/soups with a bit more flair and variety.i recommend the Matcha Latte if you need a big caffeine boost or a Matcha Cooler in summer.they have a very good variety of sandwiches and he spicy Vietnamese sandwich is a corker.service is always friendly and fast

Nice salad boxes, sandwiches, wraps and soup and you'll never be too far from one in central London. Good for lunch.