Caffe Concerto Green Park - London

Greeted very oddly by a lady at the door. After being seated the same lady took our orders and was being very rude by showing her impatience by tutting and rolling her eyes when we were ordering but seemed to be quite patient when dealing with other customers. My cutlery still had a piece of food on it and so did those of the people sitting with me . After inspecting one set of our cutlery , she says this is not dirty and gives the cutlery back to one of my party. She then came to our table to replace our nearly burnt out candle and swaps our candle with the one from the table behind which was also nearly burnt out. To my horror, she comes back with fresh new candle and uses our little candle to light the new candle which she gives to the table behind us. Whilst we are eating our meal, she comes back with yet another candle that she uses our candle to light AGAIN. She then comes back to ask us if everything is okay with our meal, to which a person from my party says that her cocktail is very diluted. The waitress proceeds to say I 'm talking about the pizza and completely dismisses the issue with the drink. I am so disgusted by the conduct of that staff member and will never come back. We were very polite and stayed that way even after the poor treatment. Evidently we didn 't pay service charge and I will be making a formal complaint as this is not acceptable at all. I can understand if I or anyone in my party was rude/disrespectful, but this was not the case. She clearly did not want to welcome us here.

Interesting place in the centre of London with an incredible interior and great atmosphere. Just popped in for coffee and dessert. Everything was fine, and special thanks to Niral, who tried to make our experience so memorable.

Awful. Menu seems way over priced for the quality. Sat for nearly 15 mins just waiting to be served alone with me small child. Finally once I managed to get a waiters attention I asked for a flavoured hot chocolate to be told they do not have any? How? It’s a cafe , one of the coldest months of the year and festive favourite. Won’t bother return. Mediocre at best. Do better

I must admit this place is a bit of a rip-off. Me and my wife went here yesterday and each had a croissant and I had a coffee and my wife had an apple juice and the bill came to £21, which I think is pretty disgusting. Coffee was fine, but croissant wasn’t anything special so not sure how they can charge these prices and The service was not that good. We asked the waitress for our bill twice and it never arrived so had to go up to the counter to pay so we will not be returning here.

Appalling service . No clue I had a booking. Staff look miserable looking around like they don't know what they're doing. Can't take an order properly literally two drinks and one scone proved too tough for them. Are the staff brain dead? Useless and wildly expensive given the basic food, lukewarm drinks and poor service will never go there again