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フィードバックを提供するThe service on a friday night dining at 7.15 was dreadful. Our starter came reasonably promptly but we had to wait 30 minutes for the main. The staff were apologetic when we complained . We felt that there were too few waitresses who were not properly trained. They walked by tables which needed clearing, stopped to sip their drinks at thebar and did not keep a good eye on their customers tables. The bar staff allowed a multitude of dirty glasses to stand on the bar so they then had a huge quantity to wash. so disappointed since Browns are excellent in London. we will definitely not go to the Liverpool Browns again.
I had lobster as a main, it was well presented and easy to take the flesh out of the shell. The staff were attentive.
We had our reservation at Browns restaurant cancelled on the same morning we were planning to go because they claimed they had no availability and that OpenTable had made a mistake.
Food was very nice, especially the dessert. The starter wasn't as hot as I'd have liked but it was still tasty. Service was excellent throughout the evening and the cocktails were great. Lovelying Valentine's day meal, would recommend.
When we arrived we were told that they didn’t have our reservations from Open Table and they were completely full. I showed her my phone with the Open Table receipt and she apologized and explained that there must be issues with the connection with Open Table/their system. The hostess immediately found us a table. She made sure we were well taken care of and that we were finished in time for the football match that evening. She was very accommodating and helpful.