Malmaison Brasserie - Liverpool

Upon arriving at the restaurant, we were greeted by a unfriendly staff member who did not smile and informed us that our reservation was not on their books. They made no attempt to rectify the situation and seemed young, unhappy, and lacking in hospitality experience. We had to show our booking confirmation on our phone to be seated, otherwise we may have been turned away. Unfortunately, the food we received was cold. Disappointed, we opted not to have dessert and instead went to McDonald's, which likely would have been just as satisfying.

I had a pleasant meal at this restaurant with fantastic value. The staff were attentive and friendly. My only complaint was the lighting - the spotlights were too bright and pointed directly at the tables. It was uncomfortable having a bright light shining in my eyes throughout the meal, and unfortunately, all tables in the restaurant were affected.

I went to Malmasion to celebrate my wife's birthday after hearing good things about the restaurant. The service was excellent, with friendly staff, and the food was of high quality and beautifully presented. We enjoyed a bottle of wine with our meal, although it was a bit expensive. Overall, it was a very pleasant experience.

Lovely decor, warm and inviting ambience, attentive and friendly staff.

Waited an hour after ordering food before it arrived. Other people who arrived after us where eating long before us (and the same items we ordered) Waiters apologised three or four times for the slowness although never offered explanation or even anything off. Everything on the menu and drinks had an extra 12.5% added automatically for service. Was surprised this wasn't removed due to delays.