Caramanda's Bake Shoppe - Lexington

My boyfriend placed a custom quote for a birthday cake through Caramanda's website. He used reference photos and tried to explain what he wanted. They got back to us and completely misinterpreted what we wanted. He is usually working during their business hours, so I called them. Whoever answered the phone was incredibly rude, acted like I was wasting their time, and then hung up on me. We will take our business elsewhere.Edit: To the reply below, you can't find it under my name because it wasn't placed under my name, it was my boyfriend who had tried to place an order. Secondly, if you saw what I said, I said I called on his behalf because he works during your business hours. Definitely a copy-paste response. There's no point in calling because after that interaction, we refuse to give you all any business whatsoever now.

I want to thank Caramanda’s for helping us with our groomsmen cake. The attention we received was second to none. Coming from Philadelphia, the process was seamless. Oh and the cake was delicious!

Caramanda's made the wedding cake for my daughter's wedding and it was beautiful and delicious. She gave them specifics on the design, which were met beautifully. Many commented on how delicious it was. Highly recommend.

On May 5th, I ordered a surprise birthday cake for my wife. (She had ordered cakes from Caramanda’s for many years, mostly while the shop was on Southland Ave). So, I walked into their Zandale location, and I found a very nice model on display of an 8-inch birthday cake and told the clerk that I wanted one exactly like that one. The cake flavor was to be chocolate with buttercream icing. The cake was to say: “Happy Birthday Angie” I told the clerk that I know my wife has ordered many cakes from them, however this was a surprise cake for her birthday, and I did not want them to call or text or email her. I told them to only call me, and I gave them my cell phone number. In fact, just before I left the store, I received a text receipt for the cake on my cell phone indicating that yes, they have the correct number to reach me if they needed to. In fact, I was amazed at how much the 8-inch cake cost, however it was a beautiful looking cake and the first one that I had purchased from them. Then on May 12th, my wife received an email from Caramanda’s stating: “Hi Angie, I just left you a voicemail, but in case you didn’t receive it, I’m reaching out to confirm the decoration on the cake. It appears as if you are referencing a cake at Zandale location but were having trouble tracking it down. Please reply to this email to confirm the decoration of your cake before 11 AM tomorrow so we can decorate it. Thank you, Cheree”. Of course, my wife asked me if I ordered the cake, and the answer was yes. So, I answered the email and again stated “8-inch birthday cake, chocolate, with buttercream icing. When I went to pick up the cake the next day, I noticed it was a 10-inch cake and that’s why it cost more. When I inquired why it was a 10-inch cake, I was told, “that’s what I ordered”. The one-star rating is obviously for the treatment and service that I received especially notifying my wife when I went to great lengths to make sure that that didn't happen. The cake was good but a 10-inch cake for just two people to eat wasn’t very economical and more than 1/2 of it went into the garbage. I guess the real moral of the story is: When ordering from Caramanda’s ask for a manager and verify each instruction etc. when ordering from them. I know I will from now on.

The best customer service ever! My friends and I stopped by and browsed the selection of beautiful treats and got 3 different flavors that we shared. The employee was so nice and helped us decide what to get! Will certainly go back!