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フィードバックを提供するBig Zax Snak Meal was good. For free too and even got a vanilla Diet Coke. Decent experience
Food was alright, but not what I ordered. I ordered 10 traditional bone in wings and got 10 chicken fingers instead.
This was the worst Zaxby's I have ever had ... The wings were not hot and they were soggy and we got Toung torch my toothpaste has more kick ... And the fires were barely cook and we're ice cold after we waited 15 min for the food ...
I 've been to this particular location on 3 occasions all of them have left me a little more than dissatisfied to say the least. This visit was, by far, the worst. I 'm actually a pretty big fan of Zaxby 's, especially when I 'm having to go the fast food route. It just so happens that this location is only about 5 minutes from my job, which could have been a really happy thing for me. So, lunch break limited time. I try something new their club sandwich. This thing was a chaotic mess to begin with. The chicken tenders on this sandwich were placed haphazardly: literally the cut across the sandwich was done at the wrong angle so full tenders were left in the sandwich while, at the same time, there were little cuts in random parts of the tenders. BUT! This ended up being a wonderful thing. Because I had to forcefully pull apart the tenders, I ended up, eventually, deconstructing the sandwich. Firstly, there was so much gristle in the first tender, I had already decided I 'd just pull all the tenders out and eat the club sans the chicken. That in and of itself is really sad. All of this led to...finding a nice, bright red SPECIAL sticker cooked into the cheese in my sandwich. I kid ya not folks check out the pic for proof. So I 'm already about 25 minutes into my lunch by now, I grab my box, hurry back inside to return the combo and figure I 'll go with a safer item fried mushrooms. I tell the manager I 'd like to order the mushrooms instead after showing her my sandwich...which she just stared at for a moment, then shook her head...then looked at me...before ever saying sorry she confirms I want to order mushrooms. Tells me for my refund she 's just going to do cash, after attempting to refund my order (without the credit receipt I 've already tried to give her) three times. Then, she gives me a refund minus my small soda that I forgot in the car. Lol. And then charges me for the replacement mushrooms...and tells me she 's sorry about the issue, when she hands me my mushrooms. Never offers any sort of compensation. Finally...almost 40 minutes into my lunch break, I score some hot mushrooms. I love the little sauce box that was dripping with water pressed up against my mushrooms. That was pleasant. As was the fact that these were the greasiest, I mean GREASIEST, fried mushrooms I 've ever had; and theirs used to be my favorite. Not frikkin now. So, I ended up tossing those as well, and rushed back to work with my small drink.
This is the worst Zaxby's I have ever experienced. For a family dinner night, we spent $32+ dollars to enjoy some wings and tenders. It tasted like the wings were cooked 4 hours before they were served. Come on! For the price, we should get better quality in food! I hope people start taking more pride in the things they do.