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フィードバックを提供するThe restaurants policy of imposing an 18% tip for a party of 5 people is outrageous. The restaurant says that a table of 5 is considered a large party then impose an 18% tax. In the U.S. a large party is considered 10 or more. They need to change this policy. Next time we'll sit in different tables.
The food was really good. I ordered the Caldo de Costilla and the only negative thing was that there wasnt enough meat for the amount of broth and too much fat on the pieces of meat.
Quite unprofessional, they advertise business hours until 9 but close the kitchen 1 hour in Advance. No business sense whatsoever. Leasy to attend clients.Understanding the hour of denial of service and properly listing in in Google will help clients to cater dinner for their families and use their time better than chasing another open venue last minute. Is really disrespectful to do false advertising. Out of respect. Change your hours in Google listings so they can reflect what they really are. You should not shot your doors close for your employees confort. You should have a clear policy of 1 hr. Max stay at a table, post it properly so clients are reasonable too. Yet client goes first. Not your employees. I will assume.Restaurants are quite delicate. Next thing you know, for their convenience, they will not follow health protocols or happily help clients.
Communication goes a long way, no matter your purchase. I specifically asked what was their special, guy said there’s salad of remolacha, then when I picked up they look at me weirdo, I had to pretty much insist on paying the bill. Then I get tot be car and the one item I wanted the most was not there. No explanation nor apologies, looked at me like “what you want me to do they ran out”. Like 5 people in that counter and no one spoke, THEY CHARGE YOU A OICK UP FEE THEN PLACE TOP OPTIONS. Not good service and the pechuga de pollo could had been found anywhere, nothing special. Not good customer service!! Disappointing specially when you drive 20mins to pick up and they completely fail!!
Huge portions. Food is good. I would recommend this
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