Whole Foods Market - Lake Grove

The store itself is a clean and nice establishment, although it is a bit overpriced, which is somewhat to be expected given the type of store it is. I would have given this place a high rating if it weren't for the extremely rude staff. Whether they are standoffish or just outright disrespectful, they do not provide a positive customer service experience. In the meat department, they may ignore your questions or cut you off while you are placing an order. In the deli department, one employee even yelled and cursed at a customer for not wearing their mask correctly. The staff in the produce department may also ignore you or help you depending on their mood. Overall, this is not a place to expect friendly customer service. If they do not have what you are looking for, they will not make an effort to find it for you. It is best to be prepared and not expect any extra assistance from the unhelpful staff.

I would rate this restaurant between 3.5 to 4 stars. The lines are really long and it's not just because of Covid. The store was moderately busy during the midday on a weekday with only 2 cashiers working. It was so busy that the line stretched all the way down the aisle with no one opening up new registers. By the time I reached the cashier, my frozen items had partially defrosted. Despite these issues, I have been a loyal customer for many years. I don't usually complain about prices, but I do have concerns about the service. Long lines for no apparent reason are unacceptable in my opinion.

I enjoy shopping at this store. I appreciate the wide range of products available. The store is clean and well-maintained. The staff is courteous and helpful. They have the most delicious ginger ale I have ever tasted. The produce, fish, and meat sections are top-notch. I wouldn't trade the shopping and quality experiences at this store for any other in the area. I love Whole Foods.

Today is the very last time I will go to this Whole Foods location. The shelves are empty! Management should be embarrassed. I went in today looking for bottled iced tea and there were literally 2 bottles on the shelf and not the variety I was looking for. I was looking for a pie in the bakery and the glass cases were pretty bare. Ironically whenever I go in there workers are always in the way stocking the shelves that never seem to have anything on them. I’ll waste the gas and go to the Commack location instead of wasting my time here. Bye bye ? Lake Grove !

We stop there now only for certain items if they have them. Everything is pretty bare. In turn its caused us to go to Trade Joe's and other stores.I did attempt to contact certain. Food Carrie's for direct delivery of certain products we like since WF is constantly a gamble sadly due to contracts I can't orders .So bottom line Whole Foods is a shot in the dark if they have X farms food and due to contracts WF owned by Amazon has you locked out of being able to independently buy the item from x farms .THIS IS NOT A CONSUMER FRIENDLY SYSTEM!