Firehouse Subs Hardin Valley

We enjoy the food. Just wish the people doing the sandwich building would pay attention to the detail of each order instead of rushing. The last three times we went, they either added things that we asked not to be on the sandwich or they would leave off the extra ingredients when asked for.

The service is always above and beyond. The staff here is amazing and make me feel at home. I will always recommend them!

The first time we went to this location, they made our sandwiches wrong, so the manager or supervisor gave us 2 free sandwiches, so we came back today and the made 2 free sandwiches wrong again.But is not the manager false is the one who took the order both time. My husband went to ask for mayo and told the manager who gave the 2 free sandwiches the sandwiches should have mayo, and he really not tried to fix the order.He looks like I don't care. We try 2 times, and we are never coming back.

Love their sandwiches! They always do a great job! My only complaint is that sometimes they round up your total without asking. Not that it's a huge deal, but it bugs me. It's like they assume you can afford to round up because you can afford to eat there. Technically, I really can't afford to eat there, but I do because the food is worth it. That extra $0.58 or $0.87 is a big deal to a single working mom who is desperately trying to afford a house in this crazy market. For now, I'm letting it go because it's less than $1 mostly. But it means I can't afford to go as often, so it's sad.

This location is very well managed. Chad does a great job! He is very personable and remembers most customers names. He cleans tables, makes sandwiches, has a great staff, and makes us feel important as a customer. The food has always been prepared as ordered and very good at this Hardin Valley location.