Panera Bread - KINGWOOD

I typically don't write reviews, but after being disappointed for the 5th time in a row, I feel compelled to share my experience. The wait at the drive-thru in the morning is always too long, and my order has been incorrect the last 5 times. I've received cold food instead of hot, and my latte, which I asked for iced, was made hot and then poured over ice, ending up with a watered-down mess. I know that customer service jobs can be tough, and I always try to be understanding, but the service at this restaurant in Kingwood has been consistently disappointing, especially considering the cost.

Luckily, I got something I liked, but my order was still wrong, and missing the cookies. It was delivered to me so there was no way to have known the order was wrong. Please double check before serving customers.

My experience here was good but when I got my salad it came with a dirty fork that had something stuck on it. Luckily, i had a plastic fork but other than that the food was amazing ?

I placed a quick pick-up order through the app and received a text when my order was supposedly ready. However, when I arrived with my small child, the order was not actually ready and the staff in the pick-up area were extremely rude. Even when my order was finally completed, it was missing an item from the bakery. I was told I had to go ask for it myself in the bakery area, which is not standard practice. When I tried to address the issue with the manager in the pick-up area, she dismissed me, claiming to be too busy. From now on, I will be taking my business elsewhere.

The woman in the front was preoccupied with her employees and did not pay attention to my order initially. I then sat outside, but for some reason they did not notice me, so I had to go inside where they told me they had been looking for me. They seemed to be neglecting my food, but thankfully another young man suggested they prioritize our order. The pizza was satisfactory, and the grilled chicken was delicious. Overall, it was a decent experience, with the only downside being the initial lack of attention.