The Atrium Brasserie At The Kingston Lodge

Breakfast was very good. It is self service and had the usual full English. I had at least one meal here while staying at the hotel. The food was very good, I had steak, but it was very expensive. The service was very good.

I was amazed at the positive ratings for afternoon tea at this Hotel. The staff were courteous until we had reason to complain. The selection of sandwiches were not the best, the bread tasted as if it had been sitting around awhile, not very fresh. The tea we were given was ok but unlike other hotels there was no choice of variety offered.. we could cope with that ! The cake selection was okish. The main complaint we had was the place was filthy, we sat by a window in a large room on our own, the windows,window ledge and window sill were filthy dirty with dirt and dust. Rain came through a leak in the roof and we had to prove this to the duty Manager, why would we lie if one us was getting wet? We took pictures and will be contacting environmental health. The toilets had one bath shower gel -not hand wash between 2 sinks. Thank you to the waitress who was polite. No thanks to the duty Manager for his sarcasm! This was very upsetting as the tea was a gift from a friend, she will be in touch.

We had the most fantastic day here celebrating our sons wedding. Initially I had reservations about the hotel venue, the price seemed to be to good to be true. I was sure that we would have to compromise on something somewhere I couldn’t have been more wrong. Before the wedding, communication was excellent and questions answered thoroughly. We wanted a couple of extra bits done for the bride and groom and the hotel accommodated all our requests. The staff were exceptional, really exceptional. They could not have done anymore to make everyone feel welcome (Kate and Andrea were especially brilliant) water jugs and drinks were replenished. Every detail looked after. Everyone that I spoke to said that ‘the wedding must have cost a small fortune’. This must have been down to all the smaller details being so well taken care of. It seemed as if nothing was too much. The food was lovely, presented beautifully and the environment well planned out to accommodate all aspects of the day. All our needs were catered for and the evening food buffet just kept being restocked. I wouldn’t hesitate to recommend this hotel for any function, and look forward to booking another special event there in the future. Well done to all involved, and thank you. Ps I cannot comment on the accommodation as we did not stay there overnight.

Visited with colleagues . Staff friendly and helpful . Had to send beer back as was cloudy with odd taste but waiter sorted this without fuss. Food was very good and tasty however definite improvements that could be made all handles on all doors were filthy, windows filthy inside and out , table we were sat at outside filthy. If what you can see is dirty what’s the kitchen like?!

I was expecting an excellent experience based on previous reviews but I’m afraid we will not return. Firstly my colleague’s cup was dirty. When we were ordering the waiter couldn’t remember what types of tea were available and had to get the box of sachets to show us. When the food arrived I just couldn’t believe it. The jam was not individual pots but rather was plopped into a stainless steel gravy boat, as was the clotted cream which was served like ice cream balls in an identical gravy boat. The scones were dry as dust (may have been frozen, certainly didn’t taste fresh). The sandwiches were made with thick cut bread and the cucumber ones with the white bread were clearly made with the end of the loaf as the staff had made a bad job of cutting off the crust. In the middle of the cakes were little pots of berry coulis with a clotted cream topping. When I asked the waiter what it’s was, I was told it was jam! My colleagues said the brownies were dry (one actually poured jam over it to try to improve it). The lemon drizzle cake was nice. We ate most of the sandwiches as we we hungry having skipped lunch in anticipation, but we left most of the cakes. We certainly weren’t invited to take any home (not that we would have). Maybe we were unlucky and it was a bad day in the kitchen but I’m afraid next time we will go elsewhere.