Mr.sub - Keswick

Horrible customer service. An error happened and they call you names and wouldn't even try to help correct it. Used to be a friendly store. Spend your money elsewhere

WORST CUSTOMER SERVICE EVER! Mr Sub advertised buy 1 get 1 free for national sandwich day today, but when you order online, their app isn't user friendly at all. When you select the BOGO special link you don’t automatically get a free sub. There’s a trick at the end that they don’t tell you about. When I went to pick up my subs there was no free sub included in my order. The staff at the Woodbine Keswick location were ABSOLUTELY HORRIBLE!!! If a customer has a problem it's customary for employees to at least try to help, but instead of helping these employees ignored the problem, couldn't care less, and they literally called me names. Instead of trying to help, all 3 employees left their customers so they could gang up on me and bully me. It was the WORST customer service I’ve EVER experienced in my life. No exaggeration. I told them I know of others who had the exact same issue today and the staff downright lied and said no one else today had that issue. I know for a fact that's a lie. There was a total misrepresentation or their BOGO special and then to top it off the staff all ganged up on me. In the end I didn’t receive my free sub and they didn't care. WORST CUSTOMER SERVICE EVER!

This was my 2nd time visiting this location Woodbine Ave. KESWICK since the other location closed. The first time I visited was after the new ownership took place. My experience then was not great, but I let it go chalking it up to inexperience. Fast forward to tonight, I experienced the same things. Both visits I witnessed verbal and non-verbal abuse to staff, particularly male (boss) to female staffer. In this country men and women are equal and we dont bully, we teach, kindly. The staffer who was being abused was doing NOTHING wrong at all, in fact, the boss man who took over her duties screwed up my sub. If i ever visit again, I will be reporting such abuse to the ministry of labour. My subs were touched by many staff who's gloves were never changed between tasks. I choose Mr. Sub over others because of the care and quality, this was anything but. I will be reaching out to head office in the meantime because my experience was that AWFUL!!!

Always a delicious sandwich here, bread, veggies and meat never sit around.. very good and dedicated owner!

Very friendly everything I ordered was perfect and ready on time.Everyone loved the food.