Ihop - Kannapolis

Waitresses are great, service is always slow. Took an hour or more to get our food and it was edible but dry I got the breakfast sampler). I have eaten here multiple times and the food was better on other visits. Area was clean and so were the bathrooms.

They need new management who knows how to keep a restaurant stocked. No napkins. No lids for the to go containers no crepes and 9 other items not available. This is an issue with staff not ordering supplies. It isn't a shortage it is staff not doing their job. The waitress wasn't at fault for it however she is at fault for not speaking. The little bit she did talk, you couldn't hear her actual whisper. You should NOT be waiting tables if you can't communicate. This place was a joke. I'm surprised it is still in business though it won't be long before they close if they continue this way. Awful awful awful.

Worst experience possible. Our waitress hardly ever came over to check on us. Right from the start we didn’t get the drinks we ordered and had to ask a different waitress for the right ones because we never saw our waitress much after sitting down. Then we asked to get more silverware because ours were covered in old food and dirty. The tables and walls around were covered in old plates and food and the tables were sticky like they hadn’t been cleaned. So they offered us plastic silverware because they didn’t want to roll any more silverware. Then our food came. The sirloin tips were one of the meals ordered with medium rare steak and medium eggs. The steak was cold, raw and hardly had any kind of sear on it. When we informed the different waitress from our own because they were the only one around they told us they would get a manager but never did. They eventually told us that meal was taken off the check. However, the chef was yelling at us from the kitchen about how he knows how to cook steak and it was perfectly fine as is and tried to refuse to comp the steak. We were there for over an hour and honestly wish we had never gone in the first place.

I will NEVER come back here again!!! We were immediately seated right away. But waited 15 minutes before we were greeted. After ordering our meal, my steak tips came out completely burned and my eggs were running off the plate. I received my pancakes and I received one half and one full pancake. After I sent it back, the server brought my check and placed it on the table before my food was returned. After checking my food again, it came out raw and eggs scrambled eggs running back to kitchen!!! Just awful!!

This place has seriously gone downhill! They are way understaffed and the employees are always arguing with one another. We waited about 45 minutes to receive our food and everything was cold, as if it had been sitting for a long time before being brought to us. Also, both of my boys ordered chicken and it was really burnt. While we were waiting, you could hear the kitchen staff yelling at the waitresses and refusing to make items when they were told that it was needed. Both boys asked for something different because it was inedible and my mom asked for her food to be remade because cold eggs and pancakes are gross. We waited another 45 minutes. During that time, I heard the kitchen staff saying they already made the food and wouldn't make it again. When we hadn't received anything, I asked for the manager because I just wanted to leave and go somewhere else. I didn't want to just walk out, because I did order drinks and wanted to at least pay for them. After about 20 minutes of waiting on the manager, another waitress came over and told us that the manager was on the phone and couldn't come talk to us, but that we could just leave and not worry about paying. It will be awhile before I go back.