Ninja Sushi - Kailua

Lowest quality nigiri I’ve ever tasted! It’s in marine base Kaneohe. So a lot of people won’t know the difference. The ika nigiri tasted so fake and plastic like. How could they even serve this? I had to spit it out.

Honestly I hate to write this but out of safety I have to. I have been here before and was happy with my food in the past and to be fair I only ordered one thing. Until today I took my kids and ordered a variety of different menu items. I expected since they have a single item menu that it would be in a single package. I have a shellfish allergy and upon receiving my order I realized that they had my sons order which contained shellfish and put it into the same container as my order. I went back inside to ask if they could remake it and put them separately. Instantly the owner got upset and told me I should have told them I was allergic to shellfish. As I originally did not I was ok with her confrontation at the time as I am a pretty understanding person. When she came back outside, my daughter had asked if they had remade it and she replied no . She had taken out the order and just repackaged them into separate containers. This time I got upset and informed her that it is now considered contaminated and I could end up in the hospital she then very angrily yelled at me telling me it was my fault. At this point I had no patience left and informed her 1. I have worked in the food industry and she was not properly handling shellfish to begin with 2. she did not ask me if she could put different kinds of sushi smashed into one container. Lastly 3. Upon being informed tried to just separate the sushi that had been touching the shellfish instead of following basic food handling protocol and remaking the order. I am appalled by her lack of knowledge and attitude in regards to a food allergy that will send people hospital. I am from Hawaii and eat sushi all the time and have NEVER had any cross contamination issues. I will not be returning and it 's not due to the quality of the food but the quality of the service I received not to mention the almost trip to the ER. Never have I been made to feel like it was my fault that I 'm allergic to certain kinds of food. I 'm actually the person that will down play my allergy to make my family and friends feel comfortable eating as they please without it being a big deal until today.

Sushi is yummy it is a bit expensive though for how much you get. Rolls seem to have gotten a lot smaller in the years. Wait can also be long during the busy time, mostly dinner. You can call to order. Superman is my favorite!

Volcano roll is my fave! It has cucumber and imitation crab topped with spicy ahi. Fair prices considering sushi can be ridiculously expensive in restaurants lol. Easy to order, nice lady working in the front never sensed any rudeness from her or anything.

Everytime we eat here the staff is always super pleasant about removing cucumber from my sushi and always gets our order right. Main lady in the front is always nice and makes sure we have everything we need. Sushi is good and the rolls are worth the price!