Dunkin' - Jersey City

Very rude and the staff billed us extra! After asking , she started arguing and told us the combination we ordered would also come up the same amount.. After showing the display board she accepted. obviously the coffee tasted really bad because she wasnot happy.

This guys change for no ice in ur drink I Oder refresher and I asked for no ice she charged me 1$ saying it's gonna be 1$ extra and the manager told me that it's management fee

The staff here are not very nice and they are frequently out of things. They seem to have an attitude about their customers that interferes with providing food service.I stopped there recently because I was in the area, and they DO have a parking lot, which is a big plus in Jersey City. The counter clerk and the manager were both in a snit because the previous customer paid with a swipe card (for one coffee), and they were apparently unfamiliar with how that works. While I was standing waiting to place my order the clerk ran out of the building while the manager stepped to the counter and began messing with the register. He acted as if I wasn't there.The clerk came back with the customer, who very nicely apologized and reswiped and everything was fine, so the clerk finally took my order. They had maybe 4 choices of donut, this is the middle of the afternoon. No one apologized for making me wait. I paid and left and probably won't go back. There are many Dunkin Donuts and a Krispy Kreme in JC, so I don't need to go to a place where they think customers are a bother.

Ordered 2 sandwiches, hash browns, and 2 drinks. I ordered a beyond sausage sandwich. they wrote on the receipt discontinued. i was nervous that they would have not given anything. but they provided just an egg and cheese sandwich. i was appreciative of that because what if I was vegetarian. but a phone call would have been fine. also, ordered an extra large hot tea, was given a hot coffee instead of the tea. I really wanted that tea! my boyfriend got a sweet black pepper bacon sandwich and said it was very good!

Very rude and the staff billed us extra! After asking , she started arguing and told us the combination we ordered would also come up the same amount.. After showing the display board she accepted.obviously the coffee tasted really bad because she was not happy.