Pollo Tropical - Jacksonville

Always delicious! If you're unsure about what to order, I recommend the quarter chicken—either dark or white—with black beans and rice, along with a small order of fried plantains and a drink. They used to have a self-serve salsa and spice bar, but now you just need to ask, and they'll provide you with some in a container. They also used to offer self-service drinks, but that's no longer the case. I'm not certain about free refills since I didn't get a second drink, but I can understand why they made these changes due to COVID and the mess some customers created while drinking without paying. I moved away over ten years ago and really miss this restaurant chain, which isn't available in North Carolina. I still remember when they opened their first location in South Miami-Dade County, before Hurricane Andrew. It's still so delicious!

Finally!!!! Finally a great Pollo tropical and great service and food. The cashier lady was so sweet and nice. Our food so delious and flavorful. We got our food so fast unlike other places. Definitely recommend. The chicken was juicy and very flavorful.

The food is way over priced for the quality. How can you have a spicy chicken wrap the first bite was spicy with chicken. After the first bite it was nothing but bland tasting rice with no chicken not SPICE. Would not recommend it

Just ordered delivery from their website but received incomplete order! Ordered chicken and pork duo with tomato side, but they forgot to put the pork and tomatoes! My gf was also missing her sauces too! They messed up even though the delivery receipt was correct. Called them but only got voicemail. Bad service, don?t order delivery from them! Disappointed!

The food was enjoyable, and the staff were friendly. However, after we finished our meal, an unpleasant experience occurred. At around 3:00 AM, we all fell ill. It lasted for about 12-14 hours. While I can't definitively say it was from our dinner, it's the only meal we all shared together. I believe I'm finished with this restaurant.