Chili's Grill - Jacksonville

Normal and standard expectation for airport restaurant and quick bite dining; plastic fork and spoon often seen in restaurants since Covid. QR code menu go paperless, clean table, friendly waitress, pay from your phone. Limited menu offer burgers,sandwich, tacos, kids menu nugget, salad, no chargers here. Four-stars for I compare this to restaurants within this airportsonly.

If you think of this as a Chili 's themed restaurant rather than a full version, I don 't think you 'd be dissappointed. For a start, they have staff where other airport restaurants were already closing! Said staff were friendly and attentive, though itdid seem like they were kept busy. The menu is online and it 's HMSHOST not actually Chili 's. I couldn 't therefore find it as alocation for rewards, despite what the flatware wrapper said : The online menu lacks photos, but I played somewhat safe andhad an excellent Mushroom Swiss burger and fries. The ambience isn 't what you 'd expect from a neighborhood Chili 's, but for anairport, it 's just enough. Tip your servers, at least they showed up!

Misleading advertising... This is not a real Chili's. There are no chips and salsa. The queso isn't prepared at the restaurant. The online ordering system is so complicated that it doesn't consider that people might pay separately. With travelers in a rush at the airport, the frustration of ordering through this overly unhelpful system made this the worst dining experience I've had in a long time. I felt sorry for our pretend waitress, who spent more time apologizing than actually assisting us.

This is a fantastic spot to grab a bite to eat and enjoy a beer or two before or between flights. The service was exceptional, with Mikayla being particularly attentive. The food was served quickly, and it's definitely the best place to get Stella on draft.

They’re pushing customers to order through an app, which is both confusing and inefficient. Did we have a waitress? If so, why did we never see her? If not, why are you asking for a tip during the electronic checkout? The service is incredibly slow. To Chili's corporate: instead of investing in unnecessary order and checkout technology, consider implementing a display that shows average wait times for orders. This is an airport, after all, and timely food service could really benefit passengers trying to catch their flights. Just a suggestion. Everything is sticky, and the place is unkempt; it needs a good cleaning and a renovation. I understand this is a high-traffic location in an airport, but you close every night—so clean it properly.