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フィードバックを提供するWe enjoyed both dinner and breakfast at the hotel restaurant, Estelle. The live saxophone music added a lovely touch to our dinner experience. Our server, Whitney, was exceptional—extremely attentive and engaged during the meal, and she really enhanced our enjoyment of the jazz performance. The early piece of food we tried was delicious. Chef Carl, known as the "Omelette King," offered an impressive variety of ingredients for omelettes, more than we had ever seen before. The addition of sun-dried tomatoes provided an extra layer of flavor. The hotel staff was friendly and welcoming, always greeting us with a smile. The guidance from this establishment truly made our experience special. We look forward to returning to this hotel when our business brings us back to Jackson, MS.
Both breakfast and dinner were fantastic, and the hotel's location is excellent. My room was spacious, well-equipped with all the essentials, and offered a fantastic view. I have no hesitation in recommending this hotel to tourists looking to visit Jackson, MS. It's refreshing to see a place that still prioritizes customer service throughout the hotel. The staff were phenomenal— from the front desk to catering and valet services, they made my stay pleasant and comfortable. It’s heartening to see that family values remain a priority here; it exemplifies how to run a business, showcasing a quality that feels increasingly rare. Keep up the great work! If they continue in this manner, they've certainly earned my loyalty as a customer. The Westin Jackson is now one of my top three Marriott hotels!
My three-night stay was one of the best experiences I’ve had. Every interaction with the staff was pleasant, and everyone was professional and accommodating. The restaurant was fantastic. We had Yvonne as our server multiple times, and she was exceptional. The reception, housekeeping, and parking staff were friendly and helpful as well. The room was clean and comfortable.
The west in jackson, ms is the best hotel in which we stayed in a very long time. the workers in each opposite are all friendly and so helpful! they have really made us feel at home to provide our needs with a smile. the massage therapists were excellent! the pedicure we received were excellent! the valet workers were very pleasant and helpful. the restaurant staff was very attentive and timely and eating was 5 stars! we recommend this hotel to all! this hotel should be a model of how hotels should run! they are finished!
The customer service was not pleasant overnight. No microwaves or a store which is a real inconvenience for the rate you pay to stay a night. Also the dolls on the floor are very creepy and some of the art in the hotel is offensive. The valet team Randy was awesome but other than that I did not enjoy my stay. Maybe when they become a FULL service hotel I’ll be back but until then there is no bang for you Buck. It’s just overpriced.
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