Sonic Drive In - Jackson

I really enjoy dining at Sonic at least four times a week. The food is always served at the perfect temperature—hot and fresh. The carhops are very polite, and the outdoor area is kept very clean. See you all!

The staff member who took our order was quite rude, displaying an attitude right from the start. However, the person who brought out our food was very nice. Unfortunately, our #9 chicken slider was overcooked; the chicken was tough, almost like jerky, and the bun was similarly hard. When we informed the person on the intercom about the sandwich being too hard, she responded dismissively, saying, "Okay, okay, we'll get you another one," as if we were inconveniencing her. We requested to speak with a manager, who needed to be reminded twice about our concern regarding the employee's rudeness. The manager acknowledged our complaint and said she would address it with the staff member.

I really enjoy the food at Sonic. The staff is excellent and very attentive. I've dined there a few times, and each visit has been a fantastic experience.

Service was not so great. Order a chili cheese hot dog in which they gave us a regular hot dog just the bun and sausage. We ask for regular fries instead of the total and just got tots for both of our orders. Sodas had more ice than the actual soda. Honey BBQ chicken and corn dog were good.

I had to pick slow service because NO SERVICE was not an option. My wife and I visited Sonic this afternoon about 5:30 pm. we pulled into the drive in to order, many spots were available all around the place, and we sat for almost 5 minutes behind a car that was at the order spot. After sitting waiting for the car to pull ahead, I rolled down my window and I could hear the driver of the car having a conversation with someone either in the car or on her cell. I honked and the driver rolled down the window and STARTED THEIR ORDER. I heard the attendant on the speaker say, We are not taking orders now because we are short staffed . The driver said If you are not taking orders, then just give me 3 Super Sonic Drinks . They pulled forward to the window and were served. As I pulled forward, I too was told they were not taking orders due to being short staffed. So, I thought, I will order the two drinks we stopped for, just as the car ahead of me, but no, I was again told, We are not taking orders . So, I see car hops taking orders out to cars, remember, there are SEVERAL open spots, so I pulled from the drive through over to an empty spot and pushed the little red button. Again, I was told the same, Not taking orders . At this point, after having seen cars getting orders, I just sat and watched for a few minutes and their Short Staffed issue became much more evident. Every car hop that walked out with an order were either on their phone talking or what looked like they were texting while slowly walking to the few cars that were there . I have always been told that a business will grow or shrink due to their ability to handle their business. With that being said, if the owners and/or managers do not get a handle on the rampant phone use, they might as well close the Vann Drive location. I have no idea if the kitchen staff was at full force, but seeing at least 3 different car hops, and only about 10 cars, including me, I wonder if it is a case of The inmates running the Asylum. It 's sad when you can 't even get 2 Sweet Teas at a Sonic Drive Thru!