Qdoba Mexican Eats - Indianapolis

We placed an online order at 10:45am that said it would be ready between 11:30-11:40. When we walked in at 11:40 not only was our order not started but we waited almost 45mins for them to even start it. The employees and manager have poor communicationwith customers and eachother bickering at eachother on the line. They are unorganized and no one has a clue what to work onnext. A suggestion is to have 2 lines designated for in house and online because this is unacceptable!!!! We will not be back tothis location.

Wow, what a remarkable improvement! The restaurant was spotless, including the bathrooms. The manager on duty, Kimberly, provided excellent customer service and efficiently moved the line along. There were three staff members at the front, and everything was well-stocked, so there was no waiting—even for the fajitas! I'm truly impressed. It feels like the higher management actually cares about providing good service instead of just taking our money. If they keep the front staffed, we'll finally be able to enjoy lunch and breakfast. Overall, it was a fantastic experience!

The online order was incorrect upon delivery. We called the store to get it resolved, but the service at the store when I drove to pick up the correct order was met by ?we did the order right? and I had to explain each part that was incorrect more thanonce to get my correct order. We thought originally the nacho order (the new order received pictured below) was the onlyincorrect order, but no element of the order was correct, and they proceeded to give us stale chips and cold food upon comingback to the store for the corrected order. I will not be returning to this Qdoba as I am a high ranking rewards member in theQdoba app and this experience disappointed me as other Qdoba locations are better quality.

When I finally got my food, the tortilla was hard and stale. Additionally, the floors in the restaurant were very dirty. I don't like leaving negative reviews, but I feel it's important to share my experience so that others don't waste their time here.

The food was tasty, but I rated my experience two stars due to the long wait. I placed my order online at 6:30 PM, and it was supposed to be ready by 6:53 PM, but I didn't receive my food until 7:40 PM. When I tried to inquire about my order, I was told to hold on, but no one followed up to assist me. I understand they were busy, but good customer service shouldn't overlook a waiting customer.