Panera Bread - Huntsville

What a total waste! This Panera is the pits!!! On a Saturday morning I visited and 4, THAT?s FOUR, the five foods I had requested were not available, although samples were obviously displayed in this case. Absolutely unacceptable there was no fresh fruit! This is the height of summer fruits. Can't be a problem for a lack of care. Go to the FARMERS MARKET when you get out! Panera business is based on fresh (usually) healthy foods. Do you? So dissatisfied. We went out.

I ordered a strawberry banana smoothie and it was soo good and I got it fast! The young lady who took my order (her name was Kylie) was so sweet and got my order in fast! They are very low on staff so please remember to be nice to your workers!! Definitely will be coming back here again!!!

Bridge St. Panera Bread with another wrong order. We asked for no garlic aioli and no ice. Received garlic aioli and ice. Called the cafe PRIOR to the order and spoke to a young lady who assured me my order would be correct. Don't blame it on Doordash driver either. They don't prepare the food and the bag was sealed by the way. Don't bother calling to complain they are too busy messing up your order too.

This location at Bridge Street doesn 't pay attention to even the most basic of requests. Look at the order receipt. No ice was placed on the order receipt in FOUR SEPARATE AREAS yet I still received a LARGE DRINK FILLED WITH ICE. They simply don 't care. And it shows. See the BURNT CHEESE PIZZA. No tortillas chips for the soup. I called corporate and sent the photos ASAP. I also called the restaurant and spoke to Will. He was nice but seemed preoccupied when I spoke to him about this incorrect order in a series of past incorrect orders. He will use it as a coaching session . I think Panera Bread needs to terminate the employment of employees who cannot grasp that basic concept of not placing ICE in a drink when the customer has requested not to place ice in the drink. I would recommend you take photos immediately of incorrect orders and call corporate. It will take a village in Huntsville for Panera Bread to eventually hold their employees accountable for making incorrect orders. I posted 5 photos.

We come here a least twice a week but after today we won't be back. The cashiers are always rude and the food has went downhill too. The souffle was awful and the chocolate filled croissant literally had no chocolate in it. The fruit in the fruit cups was dirty too. This is a regular order for us so we know how it's normally made and how it should taste. We will give the other Panera locations a try to see if they're any better.