The Dining Room At The Omni Homestead

I loves this place. My sister in law and I spa treatments and had access to the pool area for the afternoon. We experienced the authentic hot spring, the reflexology trail, the hot tub, pool and ever poolside bar service! We ran out of time and never got to the shower, complete with thunder and lightning.

The building needs a lot of work . It’s a very old building with a lot of problems. Elevator went out. Water went out. Construction workers all over . They charge a hefty resort fee and then want to charge again for the adult pool. The golf cart was defective. The valets were rude. I don’t recommend

Back in Time. This first class resort has everything you need to unplug from your busy lifestyle. The service is outstanding and the amenities are plentiful. The Resort is going through a 300Million dollar restoration. So be aware that some things might not be available. I could not stop saying It is so pretty everywhere you go at the resort. The attention to detail and service is amazing. We will hopefully visit again.

Lots of good stuff for our family of 9 6 adults, 3 kids : •Omni has completely revamped this old resort; it is once again a magnificent hotel; huge Omni investment •The food is great! Better than last year; big family dinner at Jefferson’s was just great; everyone was happy. Food at the pool was also excellent. Takeout food Martha’s Market has been completely redone for the better. •The water park remains the crown jewel for families. Our kids LOVED the place we all had a great time there. Some bad stuff: •Woody’s is closed for renovation except for takeout pizza . There is no place to go for a reasonably priced sit-down family meal. •Bring your wallet; everything is VERY expensive no surprise The disastrous: •The entire spa experience is just terrible, from scheduling to the actual spa experience. They will not call or email you to confirm appointments; most of the time they will not even answer the phone. My daughter checked in for her massage, but nobody ever showed up to take her back to the massage room. •The front desk back office systems are just unacceptably bad. We got the “Bed Breakfast Package”, but we got charged for breakfast anyway ; still haven’t gotten it straightened out. •Omni put “pending” charges on my AMEX that WAY exceed our legitimate charges, meaning that my AMEX is now near its limit. •Many/most of the front desk staff do not speak English, and I mean THEY DO NOT SPEAK ENGLISH; forget about resolving any billing issue with them; they are totally clueless. •The Omni website is totally worthless; your reservation details are almost certainly wrong; and forget about talking to anyone on the phone. Overall, we had a great time. Omni has really spruced up this old resort, but Omni has so much more to do to make your stay an “exceptional experience” their words .

My family and I went on vacation for the 4th of July. We left Pittsburgh and headed to Stonewall Resort in Roanoke WV. This place was pretty bad. The food wasn’t edible. The room’s filthy, moved to a different room, still dirty. We left a day early and headed to Omni Homestead as they said we could arrive a day early from our reservation. Walked inside and it’s a gorgeous building! Very friendly staff. We did have a small hiccup with our room. We arrived before it was ready so we were allowed to enjoy the beautiful pool and lazy river while we waited. My youngest (4years) was getting tired. So him and I walked the fairly long walk back Inside to get the room while my wife and oldest (10 years) stayed swimming. That’s when I met Zoe. She was very helpful through all of this. My first room had someone else’s luggage in it. So my son and I walked back down. Second room was a single king room, which with 4 people that wasn’t gonna work lol..I guess my wife had originally booked a single king since it was supposed to be a nice getaway for just us two. But the guilt set in and we brought the kids! So she called and switched it, but something got lost with that call and the reservation stayed a single king room… So Zoe not only found me my 3rd room, she made sure it was a Queen double and gave me an upgrade to a slightly larger room for my trouble and she was friendly and helpful throughout our stay. Which went great. Food was very good. The breakfast buffet was so so, if it wasn’t for the omelette guy (Roderick Ottery I believe was his name) who saved the breakfast. He was a great, he interacted with my kids and showed them a few flare ups on the stovetop which they definitely enjoyed and he made a fantastic omelette. Just another very friendly staff member here and we hope to see him again. I would definitely recommend this place. The worst part was the 3 hour drive through back roads with no phone signal. But it was worth it. Thanks for the great couple days and we’ll be back!