Caffe Nero - Horsham

Service can be slow and annoying if they leave your order unfinished while starting on someone else's. Tables are not always cleared but mostly OK. Dogs allowed (personally I do not like them). Cups can be over filled even when you ask for milk, leaving no room to add the milk.

Disgusting. Packed location. Dirty un clean tables. Cups saucers plates and trays on ALL EMPTY TABLES Wen-had to clear clean and dry our own table And so did others. No front of house or table clearing service No real customer service Does any one care anymore about offering a clean environment to eat and drink

I had to dry my hands on my shorts because the hand dryer wasn't working. The lock was falling off the door and was too high for if a kid went alone. It felt grimy and didn't smell nice. The basin was tiny and the taps were corroded. The toilet made a weird noise when I flushed it. the toilet paper was too long and didn't have any patterns on it which made me sad. 3/5 would consider pooing again.

My Fiancé and I asked for a pistachio iced latte on the 22nd October. We were served by the manager, she served us iced lattes with a hint of pistachio. It was like one half squirt of pistachio syrup in each latte. Pistachio Lattes are meant to be green in colour, This was more milk than either coffee or pistachio. When I politely questioned her over it she became extremely rude and asked if I knew what a pistachio latte actually was and was this our first time in having a pistachio latte, which I might add it was not! She was very condescending and asked if we expected it to look like the advertising picture. As there was a queue of customers, I refused to be dragged into an argument, so went and sat back down. I then called over a trainee barista and politely asked her her opinion on the lattes. She agreed that they were not pistachio lattes as they were not green! and did not have enough pistachio in them. She offered to remake them before her break. As the trainee was remaking them, the manager was yelling insults across the room at both my fiancé and myself. She did not have the common decency to come over to us and speak to us directly, it was like she wanted to create a scene in front of everyone else! Myself and my fiancée were not making a scene as we did not want to cause a scene so we were speaking in a normal volume and tone to the manager. The manager was also directing the trainee on remaking them. Thankfully the trainee ignored her and made them perfectly. Bottom line is that the manager was rude, condescending, aggressive and horrible. Who yells insults at their customers after serving the same customers a crappy coffee?

I visited here with my partner at 9:00 on 7/5/2022 and asked for a hot milk. The response I got was comical!! You want a what? I would like a hot milk please, What 's that? I was asked!!! I said it 's a cup of tea without the tea bag!!! It 's not that difficult, a hot milk is a hot milk!!!!!!!!! You would have thought I was speaking a different language