Starbucks - Hiram

I ordered on the app and my order went to this location since the last location. I thought I updated the location. The actual location I was at wouldn't accept the order and I had to order again with them. I called this locarion to let them know what happened and asked if I could get a refund. They told me to bring the receipt proving I paid for the other order. I got there later that day and someone (maybe manager) said that isn't true and they can't give me a refund because how would they know I didn't pick up the order. I showed the receipt where I ordered 10 minutes later at a location over an hour to prove I wasn't in Hiram at the time. Then he said how would they know that the other location didn't give me the order. Sir, I just showed you the receipt where I had to place the order again. And he could have easily called the other location. After telling him how wrong that was, I just walked away and left because I was beyond mad!!! I have NO reason to lie about $11.88.

Great place for a good coffee. Very friendly and professional service/staff. My hubby thinks it's a little pricy by to me its well worth it.

Slowest Starbucks around. There were 5 people inside, and a few cars in the drive thru, I was told there would be a 15 mins wait, never been told that before but ok, 35 mins later still no drink in hand. Took 40 mins start to finish for one beverage.

I asked the employee to surprise me with a drink that has coconut milk, they gave me a black coffee. It was White guy around 06:40am 03/17/2024. I want my tip back, how could you put in so little effort that you just put black coffee in. I guess I was surprised by the lack of effort.

My iced brown sugar oatmilk espresso was not flavorful like it would be when I order it from other locations. Rather watery. I don’t know why I keep coming, considering I’m serious about my coffee and my drinks aren’t very tasty when I go to this location. The barista at the window handed me my drinks and didn’t say have a good day or anything. I attempted to ask for a straw but she walked away and took the next order. I thought maybe she didn’t hear me but of course she heard me because after she took the next order, she rolled her eyes and brought a straw to the window. She basically just made me wait like I was bothering her. My mom and daughter were in the car like ummm okay. I was like wow that was rude so I called and let a manager know what happened and that I didn’t appreciate it. He sounded very blah and like I was wasting his time. Like okay whatever. Nasty drinks and terrible customer service. Will never spend my money here again. I will go to the Starbucks in Target in the same plaza instead!