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フィードバックを提供するBeen going to this optometry for a decade and missed one appointment and the charge was $35. Other places you are allowed to miss one appointment and next is a charge. Selection of frames is basic that cater to the general area.
Staff is average and prior covid... good. now i'm taking my families vision elsewhere. i love the Blackfin line and how they look and feel. ...but not enough to pay 45$ for running late and missing my slotted window for appt. no more than 2 miles away my appt i had to pull over and assist somebody's grandfather swap out a tire. i was already running late. i was still in my surgical scrubs, traffic was an even flow but temp was getting up there and to pass an elderly man noticeably struggling wiping sweat from his brow, there was no way ignoring him was going to happen. i felt it necessary. -How many of you would ignore your grandmother or grandfather on the side of the road? how many of you would charge the person who helped your grandmother or grandfather who ran late 30 minutes for this reason? -i don't control who and when comes thru the doors in the ED. i don't control how long that emergency case i've scrubbed may be. i also don't charge you for my time. -yes. i ran late. yes i need my sharkfins; but i'm not paying 45$ for my day running late. it would've been wiser to accept the late and see the frames. then sell the crazy prices you have for all the extra s with the lenses. anti-scratch. lol its gunna scratch if you don't pay. anti-blue, anti glare. anti racism.... and what ever other anti you can sell. i'll take my business and buy anti-late fee cuz we'll get you in upgrades later option. have a great day. what options or fees could i charge you or your family if you came to my place of business? smh.
The time and patience the staff had while my kid picked out frames was SO APPRECIATED! It can be so hard to pick what's going to be on your face for a year or longer, especially when you're a teenager, and we never felt rushed at all! Dr. Ng is also professional and friendly and I'm so glad we chose InSight several years ago!
Tending to one 's vision can be a sensitive matter and becomes a not so dreaded yearly event if choosing the right optometrist. That 's why I ALWAYS look forward to my appointments here. The InSight team are always going the extra mile when it comes to implanting safe and mindful COVID-19 precautions. In addition to maintaining consistency in extending white glove service to all patients. I truly value the interactions I have with each and every single staff member here, down to the answering of the phones and announcing the associate in training . No matter who is helping you, it 's nice to know everyone has the same shared goal of making you feel like we are going to get the best medical care available to us. The constant reassurance makes me feel so validated as a patient and their convenient location next to some favored eateries/shops keeps me a happy customer!
I had a fantastic experience with Dr. Darren Ng and his team. I've been a patient for 10 years, and they consistently provide thorough service and attentive care during examinations, along with clear explanations. Thank you!
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