China Garden - Harrogate

My dad used to order from this restaurant when I was a child, so I am familiar with their menu. The prices are great and the food quality is excellent. Recently, I stopped by to pick up an order of salt and pepper chips for my daughter. The portion size was massive and the chips were amazing. Plus, the price was very reasonable.

We ordered from here tonight. it came in the time they said it would and it was absolutely beautiful. each dish was delicious, perfectly cooked and it was all hot. the best Chinese takeaway we've ever had. we will definitely order again.

We have ordered from China garden at many locations, especially this year during the lockdown. eating is delicious and they have a great vegan/veggie menu. after a long day today we decided to place an order at 16:30 a.m. for delivery at 5:45 a.m. (preordered). at 18:15. when he had not come, we decided to call and see where he was. we ordered by just eat, but called china garden as necessary (as we always have when ordering from here) and we were told that the address was not correct and the driver tried to call 3 times, but the number was also wrong or we had not signal or missed the call, so it is not their problem. when we asked where the food was, they then said that the driver had it, he was in dead (10 minutes from us), so that he could discard it when we provided the right details. we told them all the same details in our just Eat account as it was always and that eating now is at least 45 minutes old, so will be stone cold. the woman on the phone in the china garden became aggressiv and said that our cache, not her and the shipper call and give correct details. After we tried again to explain, we ordered with the same account as usual, the same number, same address and with full phone signal, but no missed calls and that our food would be cold now, she continued screaming the phone and saying his fault not china garden or the delivery ruber. we decided to go to china garden to complain, but she has shouted us further, we say there are no refunds, it is our fault and chatting to just eat as they don't care. during all this she did not wear ppe, which is unacceptable. we are absolutely shocked that a company would talk to loyal customers (or anyone for this occasion). we went out and contacted just eat, but they will not refund us, as china garden has delivered the order as well as completely marked. avoid at all costs.

I have been a loyal customer of this restaurant for many years, but I have to say that their delivery service and online ordering system are consistently terrible. Every time I have placed an order, it has arrived extremely late - not just by a few minutes, but by an hour or more. This is especially inconvenient when you have young children. For example, I ordered food for 7:30pm and it didn't arrive until 9:30pm with no apology. I ended up canceling the order and going to another restaurant. This issue needs to be resolved.

Had a takeaway delivered direct to Harrogate Caravan site over the weekend and it was delicious. Ordered the mixed ribs starter to share between two of us this was absolutely delicious. Hubby had Chicken Chow Mein Chinese style and I had Chicken Fried rice....We both thoroughly enjoyed our meals and next time we are visiting we won't hesitate to order from here again.