Roxy's Island Grill - Happy Valley

Tooook foreverrrr. Here’s the thing, if they got my order right, I’d probably give 4 or 5 stars. How’re you going to take an hour and then still forget my sauces? It literally said I requested sauces on two separate parts of the receipt. Like dude… if you’re going to take a long time to prep and cook the food, take another 30-60 seconds to at least get the order right.

Last time I came to this location I ordered online. I always add 2 single scoops of Mac salad, on the side. I live an hour away, but wanted to pick up dinner on my way home from an appointment. I got home, no extra Mac salad. I tried calling the number on the receipt...never heard back. I lost $4 on that order. I decided to give them a second chance last night. I was on my way home and stopped by. This time I ordered inside. Placed my order, with the extra Mac, and sat down. 40 minutes later, still no order. I went to the counter to inquire. I was told they ran out of Shoyu chicken and had to make more. I told them they should let customers know when there is an issue. I sat back down. I overheard the person on the grill ask what I said. Then she said she never even got my order from the girl. Because of what happened last time I checked for the extra Mac. Again, not there, but there was extra rice. They finally gave me the Mac salad. I will never order from this location again. It never takes an hour to get my order from any of the other locations.

Delicious food, always a smile with service. Open space and room to dine in.

If you have anywhere to be anytime soon, don't bother going to Roxy's. Definitely not the place for lunches if you're working unless you don't mind being late back. The food also isn't worth the hassle. Just save your time and money and go to Ate-oh-ate, trust me...

Now that’s what I call some fresh goid tasting Hawaiian ? bbq??