Bruegger's Bagels In Lex - gton

For some reason, they have changed the starting point to the register, so nobody is allowed to go back to the bagel bar. This makes it so when you are ordering you have no idea what bagels are available, so you need to take time to go and look at what is there. Also, the menu itself is not located at the register. This made no sense, and greatly backed up the line.

Asked for extra cc on one bagle and got two bagles with very little cc on each bagle instead. They changed the system for the worse where you order at the register instead of the other end, where they make the food.

I routinely go to this location to purchase bagels. Normally goes well. Last week, Feb 7, I went to buy bagels and grab lunch at about 12:30. I noticed the bins were mostly empty and there were very few bagel choices. I asked for a brisket sandwich and immediately noticed the sales person was not friendly. I asked where there any everything, sesame or plain bagels. The response was “no I would have to make them”. I asked if they be ready soon? Thinking I could wait. The response was “if you want to wait 40 minutes” in a very flippant manner. You would think that a bagel shop would be able to figure out how to keep resupply of the only thing they sell available during lunch hour. I said no. Grabbed my lunch and left. The person waiting on me shrugged and said “I can’t bake and wait on customers. I drove 0.5 miles up the street to Panera’s. Plenty of bagels, very pleasant staff and had a coffee while I waited. So Bruggers, thanks for your bins being empty and bad attitude of staff. I will go to Panera’s from now on.

Great hot bagels. Selection is great, add-ons are great. Flavor is even better. Pastrami is savory and flavorful! Didn’t have a chance to take a pic, ate it before thinking of taking any pictures. Will be back again!

The food is always delish. There’s Good quality staff. They always do their best. Lots of bagel options.