Dairy Queen Grill Chill - Greensburg

They get two stars for my food order at least being right. I've been to this DQ only three times in the past few years and try to avoid it because of what I mention below...but I was in the area and decided to give it another go. No one in drive thru except me this time and maybe two cars in the lot. Ice cream/blizzards are always melted. I don't know how that's possible because it didn't take long to get these. What took long were the two hotdogs I ordered....I sat in the drive thru and finished a medium blizzard in the time it took to get them. Also, posted a pic of their outdoor trash....nice. I understand fluke days but this experience is the usual for me at this particular DQ.

We parked across the street and walked into the lobby for our free cones for 1st day of spring. Manager met us at the door and said lobby was closed bc a lot of staff was leaving soon. She refused to let me come in with my 4 kids and told me my only option was get in my car and wait in the drive through line (that was blocking 119). We do that, and in the 10 minutes it took to move 4 car lengths I watched as THREE groups of people walked into the lobby placed orders, paid and got their ice cream!! I got out of my car and walked in asking if the lobby was still closed, they said yes. I asked why they turned me away but let these other 10 people in immediately after me. No one said a word. Terrible customer service. If you're going to close the lobby at 7pm do it for everyone!!

There's not enough help. The kids locked the doors so you can only walk in through the ride. I ordered a frozen cupcake and it wasn't frozen at all. In the week before we went and the lane was on the highway because the dune was locked in doors.

I walked in to no wait in line and ordered my food right away. Soon after the dining room was full of people waiting to order. I literally watched a young girl pace back lAND FOURTH ooking at her phone SHE ONLY ACCOMPLISHED serving ONE FRY to someone in the 25 minutes i was waiting for my food . I could see my sandwich sitting on the hot warmer as others were served their food that came in after me.. . I had to stop get the girls attention while she was handing another customer the mentioned box of frys. She just stared at me and I had to repeat myself twice before I could walk her though getting me my sandwiches.. To add to the mess of things, the girl taking orders at the counter either knew every person except me or she liked to strike up conversations with everyone while taking orders as the dining room got more and more backed up. I would say that this was all due to the management staff either not leading or not training the staff addiquitley.

The drive through line was into the road so we went inside to order. The sign on the door which has almost no lighting said that the dining room was closing early(which we did not see). Inside we waited 20 minutes in line to order which was fine. When we went to order we were told that the up front chocolate ice cream machine was down and if we wanted chocolate that we would have to go outside and get into the drive through line that was stretched out into 119?. The reason for this was that it would put to much stress on the drive through ice cream machine if they used that machine for inside purchases. How does that make sense? If people then go through the drive through the machine is still going to be used the exact same amount.. The manager came out and said that the dining room was closed and that the sign in the door said so. This was after a woman working just announced it was closing in 1/2 hour (8pm). Below is a pic of the sign in the door. Also if we wanted to get stuck on a busy road to be able to get into the drive through we wouldn?t of passed up the meadows?