Wendy's - Grand Rapids

Big French dip, fun diving bar atmosphere, never had a bad experience here.

I absolutely love Wendy's, from their Frosty to the classic Dave’s Double. However, I feel that you really need to improve your staff's customer service skills and their ability to handle cash transactions. It may seem like common sense, but unfortunately, that’s not always the case.

Incredible dining experience! The food is consistently fresh, and the customer service is outstanding. I highly recommend this place—definitely 10/10!

I received an automated message stating that the restaurant was closed, but then an employee informed me that they were actually open and took my order promptly. Shortly after, I was told that the soda machine was down and was offered a lemonade instead. I mentioned that my wife had placed an order from home, and the employee quickly sprang into action, processed the order efficiently, and delivered it with great respect! Keep up the good work, and you'll only continue to succeed from here! Thank you, Wendy's team!