Firehouse Subs Bush Pioneer Centre

I ordered online and picked up after work, drove 50 miles home to find an item missing but I was charged. I call the store they don’t that item at that location. Then I shouldn’t be charged. He said that’s the website that does it. I asked to credit my card for the item. He said I must come to the store for a credit. I asked for a manager and he said he won’t be in until morning.

Foos is ALWAYS amazing, but the atmosphere is down and almost depressing. It is never clean, and the staff seems unmotivated to interact or guide the customer in thier experience. I've been to other locations. This one is not one I would have chosen if it's my choice other than the fact that it was around the corner.

When ordering the triple stack, the option on the app was selected for no BBQ sauce. My emailed receipt said no BBQ sauce. Some how this was lost in translation... 1st sandwich wrong. I saved it to give to someone else. So I reordered (paying for the 2nd sandwich, I am keeping both so I didn ' t mind. 2nd sandwich same issue. Talked to Mgr about it he argued with me it 's not my fault and after going back and forth several minutes he decided to offer to make a new one. During the process he was still blaming the system, the app, and the person using the app (me He didn 't offer any sort of apology. In fact he informed me next time to make sure. I was blown away! I did make sure I had it in black and white (on my receipt/app and email . What the heck!!!!!!!!!!!!! Most companies will correct with no problem. He reluctantly did. The worst part about this.....This was my first time EVER ordering/eating at a Firehouse Sub!!!!!! So disappointing. The experience took from the enjoyment of the sandwich.

2 of the 5 sandwiches had problems. A drink was not given for the kids meal. Mac and cheese was ice cold like out of the refrigerator.

I didn’t get a picture, but I had the steak sub with no mayo. Loved it! And I’m super picky. I will be back. Haven’t been here in years.