Sweet Frog - Glastonbury

On Saturday night, September 25, 2021, I took my two teenage sons and their friend to Sweet Frog. According to their website, they were supposed to be open until 9:30 PM. We arrived at 8:59 PM, but as soon as we walked in, a young man informed us, "We're closed!" and quickly ushered us out the door. I pointed out that the website clearly stated they were open until 9:30 PM, but he insisted they closed at 9. It makes me wonder if anyone cares about customer service these days or if it's just difficult to find good help.

This restaurant seems to cater more to white customers while excluding others. I would recommend the Ben and Jerry’s nearby; it has a great atmosphere. I personally won’t be returning to any Sweet Frog locations in the future.

This location does not measure up to other Sweet Frog franchises. We've visited several times, only to find a limited selection of flavors, which are consistently underwhelming. Please fix the machines! It's a shame that this is the only frozen yogurt place in the area. Save yourself the disappointment and head over to Ben & Jerry’s across the street or Dairy Queen down the road instead.

My daughter and I go to this Sweet Frog location often as we live in town. We even continued to go during the height of the pandemic because it?s important to support small businesses. I never once complained when they barricaded their public bathrooms during Covid and didn?t allow anyone to use them. Not even when my daughter had an emergency bathroom situation did I complain. We went over to Whole Foods and figured it out. But tonight I felt not wanted there. Their posted hours for Friday state they are open 9:30pm. This is untrue they are open till 9. We arrived after an evening at the park around 8:40pm (plenty of time right). I was met with ?Just so you know we?re closing in a minute?. No ?Hi? no ?Welcome to Sweet Frog?. I actually turned to the young man and said ?I?m sorry??. Because I was so taken back at the odd greeting I received. It was so cold and rude. I have no issues with a business letting me know it?s almost time to close. I won?t even enter a business super close to closing especially if I don?t believe I will be able to get out in time. From the reviews below this seems to be the norm here now. I have to say the Froyo is always good and always fresh and I?ve never had a problem with their products. It is expensive and they are back to weighing the cups again so just be prepared for at least $10-$12 for two ice creams at minimum.

3 machines were not working when we arrived. Still the best frozen yogurt in town.