Cotton Patch Cafe - Georgetown

However, it pains me to say that our wonderful evening was marred by the cook. JP ordered the sirloin plate, which was fine, but they had run out of baked potatoes. Thus, he had to choose a different side. While it wasn’t what we expected, he handled it well. He mentioned that the mac and cheese was good! I opted for the BOGO burger meal, but it turned out to be a total disappointment. Emily suggested this burger meal because it was her Thursday special, and she was enthusiastic about it! When the burgers arrived, they were enormous. But after biting into only half of my patty melt, which I had loaded with grilled mushrooms, salad, and tomatoes, I was already full. The only downside to the patty was that the meat was a bit saltier than I prefer. This might have been due to the special mayo they used. The real issue arose with the three cheeseburgers we planned to take home for lunch the next day. Unfortunately, the cook had left the parchment paper between the cheese, which had melted into the other two burgers. This mistake went unnoticed at the table, even by Emily. I was so shocked that I forgot to take a picture of it, and for the record, I don’t usually take photos of my food! I don’t like to write negative reviews, and I truly hope Cotton Patch doesn’t lose any customers over this. But that situation was completely unacceptable and hard to believe. I’m convinced that the Holy Spirit led me to find that parchment paper, because after I finished my grilled veggies from the patty melt and tasted JP’s fries, something caught my eye. I noticed that the cheese was all melted together, and when I moved a piece, there it was—parchment paper! Really? I’ve served countless burgers in my lifetime, and this was a first for me. It simply should never happen! On a positive note, the manager handled the situation well by replacing the second burger and removing the charge for my BOGO meal. Because of that gesture, I’m willing to give them another chance to improve. I wanted to rate them five stars due to our wonderful waitress Emily and the manager, but under the circumstances, that wouldn’t be fair. This being our first visit, it certainly didn’t leave a good first impression. We do hope the cook is able to work through whatever issues may have contributed to this experience!

After we ordered drinks, the waitress asked if we needed some time with the menus and if we wanted rolls. We answered yes to both. Approximately 10 minutes later, our drinks finally arrived, but still no rolls. The waitress mentioned they were in the oven. We placed our orders and then proceeded to wait. And wait. And wait. A few of us went outside for a smoke; when we returned, there were still no rolls or food. After about 30 minutes, our plates finally arrived. The waitress informed us the rolls were nearly ready. Really? They eventually reached our table after another 5 to 10 minutes. I'm one of those people who likes to have bread with every meal, so this was particularly frustrating for me. The food was tasty, although somewhat overpriced, and the waitress was very nice and tried her best to help; she just couldn't pinpoint what was slowing things down. While I could say she seemed genuinely apologetic for the delays, there wasn't much she could do. Overall, our meal took about 2 hours. After a long day at work, 2 hours for a meal can feel like an eternity, especially when all you want is a good meal before heading to bed. The food was good—on par with other locations in the chain—but the wait was ridiculous. We won't be returning, as there are plenty of other places that serve equally good food without making you wait 2 hours.

Very disappointed! Appetizer of fried pimples was much over fried. Grilled chicken was like jerky?. Fried french french fries instead of the ordered baked potatoes. Forget the avocado that came with the salad. They were sold out of what my son ordered, but the waitress went ahead and put in the rest of the order. He waited for his food for 20 minutes to finally come to my son and now our food was cold! Come on!

I'm literally sick. Placed a pick-up order to be ready by 1:25. I wanted to pick up my order at 1:23. I'm going straight to the counter and waiting. I wasn't greeted, but they went around me for 13 minutes. Finally, a brunette girl asks me? What? I gave her the name and waited another 10-15 minutes for my order. After we get the food home, we realized that the food was cold. How? I don't know because we live a block away. After the microwaving of our food, my husband finds several strands of blond hair in his Broccoli Reis-Casserole. My beans weren't ready, AT ALL! These are not all ladies and gentlemen. He ordered the mushrooms and literally 6 pieces of mushrooms on his plate! I called a refund and they offered vouchers! I called the owner and they won? I called her company and they don't answer! Just save your money! This restaurant has gone to hell since the pandemic. You were great, but now it's a waste of time and money! What a headache! $32 the drain and no explanation why we can?t get a refund!

Best dinning experience! From host to server (Cowboy) to Manager...all were excellent! Food was great! Clean establishment. Definitely will make this my new go to place when going through Georgetown!