Tgi Friday's Gateshead

We came for a meal after a shop and was looked after by toni who was fabulous especially with the restaurant being packed Nothing was a problem and as usual the food was lovely well done chefs Jess and Jackson

Four members of staff ignored us on our arrival. The shift manager, who I assume had been on a break, greeted and seated us as he walked in the door. Despite being one of only three tables (one walked out before their food arrived only paying for their drinks), it took a long, long, long time to get our drinks (soft drinks and milk) and then even longer to get our food. As a member of our party has a severe allergy anaphylactic with epipens we were referred to the manager as the “allergy isn’t on the list we have”. This statement caused undue stress as we felt the allergy, despite explaining the anaphylaxis, wasn’t being taken seriously. We were then charged £13.00 for a plain burger, no sauce, no salad, and chips. My 5 year old also trapped their fingers in the bathroom door. We informed the waitress who did nothing. She stood there watching as we tipped ice out of our glasses to wrap in paper napkins to put on my child’s fingers. No help offered at all. Food tasted good (aside from the allergy meal) as expected from TGI’s. It’s just a huge shame that the staff didn’t care about the customers.

Sophie was an outstanding server, her positive attitude was infectious and she truly seemed to love her job! I would rate her 11/10. Alfie's cocktails were also fantastic, very tasty.

The food at this restaurant is delicious and the service was excellent. I would definitely come back. This is the perfect spot for those who enjoy spicy food and appreciate an American theme. It feels like a true taste of America to have your meal in this themed setting. The only downside is that it can be a bit pricey.

We were a party of 7 who went after afew hours shopping. We were asked to wait at the bar for 20 mins bedore our table would be ready, not a problem, but 10 min wait to be served by a rude, unpleasant barman inspite of being the only customer there. Had to ask to be served in the restaurant after a 40 wait of being ignored, followed by a further 40 minute delay for food. No steaks available which I think you should be notified of before being seated. Really disappointing meal overall and won't return.