Moe's Southwest Grill - Gainesville

Staff carry Airpods while taking orders and creating basic inquiries. Fully of basic elements. When everyone came in the back room, no one at the front counter, had to wait until someone ever comes. During this time they managed to burn a ton of food on the grill, which had to be wasted. When I finally got my food, I realized that the employees piled around a pound and a half of the beans on a single nacho. Too much as I asked for a normal amount. The food was extremely dirty. Cashier also screwed me up and accused me more than paying. Terrible service

Last night was the WORST visit we've ever had at Moe's!!! They had No salsa out to eat with our chips... and at first told us they were out of chips until 1 of the other employees went to the back and got some more...No beans at all for our burritos/quesadillas ....and seemed very unhygienic when making our food... The restaurant just seemed dirty. I got no tomatoes on one of the burritos and my son said there was still tomatoes in it. We eat at other Moe's locations and have always had A food and service but this location/visit was very unsatisfactory for the money spent! Their women's restroom was out of order as well so we had to guard the men's room to use the potty. The men's restroom really smelled like urine and was dirty. The staff was friendly but we were in there for 30min just to make our food and there was literally 1 other family already sitting down and that's it for the whole store so not really sure what was the reason for the slow food service. Again, a very unsatisfactory experience.

I seriously want to know if both this location and the Archer location are owned by the same people. I gave this location a chance with a delivery order and they let me down. We ordered double steak, with everything except rice and beans. The order that we received was under portioned. there was barely any steak or anything other then a ton of sour cream. When we called they said we would have to talk to the manager. Then hung up. Moe's used to be a good company but they have really gone down hill.

I explicitly remember when this Moe?s location originally opened (I used to work for New Horizons Computer Learning). I have recently returned to working in Gainesville at the University and this is the closest location to my office. Gainesville has many offerings for a ?burrito?. Why would one choose this location over Chipotle, Burrito Bros, Tijuana Flats, Etc? Simple answer: employees like Meagan. Today?s visit was solely based on the fact that it is National Burrito Day?on social media Moe?s was posting about National Burrito Day and $5 Burritos. I convinced a co-worker to go with me for lunch. Upon entering Moe?s it is customary for a loud ?welcome to Moe?s?, but not today. Meagan greeted us with ?HAPPY BURRITO DAY!? enthusiastically. I enjoy visiting establishments that have people who are enthusiastic and embrace ?fun?. Meagan?s personality is a difference maker. When I placed my order, she maintained an upbeat demeanor. She was enjoying the banter and made ordering a burrito fun. During my order, she made a suggestive sell option letting me know that the bowls qualified for the $5 event. When preparing my Burrito she followed Moe?s protocols and measurements but did so with some flair and a smile. Meagan had a similar interaction with my co-worker and every guest after me. This is who she is. Moe?s needs more employees that embrace that level of customer service. It wasn?t cheesy. It wasn?t ?mailed in?. Meagan?s attention to service and interacting with guests should be acknowledged and recognized.

Great tasting, lots of food, very colorful, quick service, and helpful staff who listens to your wants. This was my 2nd time in Moe's, but the first time I visited this location. Food was fresh and smelled great. I got their Chicken Wrong Doug which has a tortilla then a hard taco broken in a few pieces then covered by rice, beans, chicken, cheese and your choice of added toppings. Then they take another hard taco and break it into a few pieces and place them on top of everything. After you are done building your Stack, they fold the tortilla over everything and place it on the griddle and cook both sides. I also got 2 small containers of sour cream and a bag of chips. You have your choice of salsa mixes and if you get a drink, you have some Teas to choose from or Coco Cola Freestyle fountain drinks. We tried a drink called Moe-Rita, which is a mix of lemon lime and orange with something extra mixed in. It tasted great so we got it. Melissa did a great job in helping us and assisting me since I did not know how the whole process works. Thank you for your kindness and patience. Everything was delicious. We took the food to go, here are a few pictures I took when I got back to the office. Looking forward to seeing you again very soon.