Cafe On The Pier - Fylde

Ordered beef stew and dumplings. Sat for ages waiting whilst watching their promotional on their tv display showing wonderful meals being made in their kitchen. Eventually, what looked like a cow Pat next to a portion of mash potatoes arrived. Stew and mash the server declared. That’s meant to be stew and dumplings I replied. Oh! he said and disappeared to investigate. After nearly ten minutes he returned with not one, but two bowls of dumplings. These dumplings had never seen the inside of a stew. They were solid, dry and free from any trace of gravy. By now the stew was lukewarm and very gloopy but I was really hungry so I thought I’d give it a go. The dumplings clearly were not cooked in the stew as one would expect. In fact I suspect that they were very hastily mixed, microwaved then popped under the grill to enhance their appearance but they were inedible. I tried to ask the waiter to take it away but he mumbled an apology and left. I gave up trying to eat what was probably the worst plate of food anyone has ever put in front of me. The waiter eventually returned and took it away, offering to have it looked at and perhaps redone. No thanks. By now my wife had finished her dinner (which was nice by the way so we moved on to cake and coffee. My wife did mention at the till that nobody had got back to us regarding my meal. The lady said that she was so busy just now but had had my meal put aside so she could look at it and would come back to us later. After some time we had heard nothing so I decided we’ll just chalk this one up to experience and leave. As we passed the till I saw the lady whom I assumed was in charge. I told her that I was disappointed that nobody had come back to us. She said that she had expected my wife to return to her and had assumed we’d left. What was wrong with the meal she asked (clearly she hadn’t looked at it I explained what was wrong with the meal. She replied with classic “ we serve this all the time and nobody else has complained” (did they serve other people with stew and no dumplings? and then summoned the young lad who had prepared the dumplings. He told me that he had definitely cooked the dumplings in the stew (I swear his nose seemed to grow by an inch I told him my theory and he looked awkward. The lady in charge then told me that I was being rude. I definitely wasn’t. I explained to her that as I had eaten a small amount of the food that I wasn’t even asking for a refund and therefore surely she must realise that I was sincere in my complaint. She replied that she was sorry that I hadn’t enjoyed the meal. I left. What is a shame, is that the cafe is a really nice place and all the other food I saw looked really good. I now know that the chef was off sick and they were really struggling in the kitchen. It’s no disgrace when something goes wrong, it’s a disgrace when someone feels the need to blame the customer. My advice, you guys need to take some time out and watch your own promotional video then you might understand my disappointment. For your information, I would definitely recommend this cafe as the food looked great and everyone else there seemed to be having a very good experience.

Been going here for yrs when in the area , just had breakfast there xmas Eve lovely place great views

Brilliant as always with Angela and staff. Got to say we had their mince pies made by Dani.........and they were so good we had to buy more to take home. Brilliant.

We have just travelled from our home in Belgium to visit family in Lancashire. We always make a trip to the cafe on the pier for some excellent Lancashire fare. The service by Danny and the rest of the staff was friendly and very efficient. But the Santa sandwich was the highlight of our afternoon. We will be back.

What a poor performance for and long standing Café, ordered the ham and leek pie to be told it was steak pie, would we like it with chips or garlic bread, well I always have my pies with chips, dont know where garlic bread comes into it. On being served the meal I was very very disappointed when I tried the chips which they got from next door, I wont guess at how long they had been in the warmer but on trying one I found mine to be just about warm, and I mean just. One thing I can not do is eat cold chips, the few I had I covered in the gravy which was piping hot, by few I mean 4, the pie was nice and the mushy peas, also was the young lady that served us, when she noticed the chips left on the plate she asked if everything was ok, I told her I could not eat cold chips and she offered to get me some more, but I couldn't see any point in getting them from the same place, they would be cold, she offered me a sweet to replace them but I nicely declined and thanked her. To my mind the person cooking the chips must have thought it was still mid summer and expected loads of custom, Wrong..... it's winter..... Thank you to the young lady that served she was the only good thing about the experience, very nice manners.