Luby's - Fort Worth

I purchased three meals two whole fish and one chicken combos. I asked for a two oz tater sauce instead of the small less than teaspoon portions they have already set aside. Instead of taking a few seconds to go to the back and fill the 2 oz container upthe small, hispanic, evil and hateful manager open up the small container and squeezed them into the 2 oz container which wasvery unsanitary. She then stated that she refused my service and told the girl at the register to give me my money back whichshe did and then the small, hispanic and evil manager told me to SHUT UP and you can imagine where it went from there. Shethen threatened to CALL THE POLICE OVER TARTAR SAUCE. Instead of giving me what I wanted to pay EXTRA FOR they gave me back my$28.65 plus $2.70 for extra tartar sauce. The two sides of broccoli and cheese cost $4 (so it would have made more sense toallow me to purchase $2.50 tartar sauce) and the chicken and two whole fish I gave back were put right back into the lineup. Sosad to have to go through all of that for tartar sauce. Oh I almost forgot, the black man who was the other manager NEVERLOOKED UP DURING THE ENTIRE SITUATION instead he was managing his books for the day. I wish I could give a 0 rating but thereare no options for this on the review. Nevertheless, this is a 0 rating!

Went to Luby?s on Thanksgiving and although we waited in line for over an hour before reaching the service line to select our meals, the experience was great! So thankful to have ask the workers share their lives to serve us on thanksgiving day!

They have really improved on food quality over this last year. I actually don't mind going now.

This was the absolute worst experience. I was excited to come to a Lubys as I haven't been since I was a child. I was quickly shown why they are going out of business. Poorly trained staff. Out of many options on the line that you had to wait for. Wewere told our waiter would bring our sides to our table. They never did. The cashier didn't know how to operate it correctly. Itwas awful all around.

I went to Luby's for Thanksgiving, and even though we waited over an hour to get to the service line and choose our meals, the experience was wonderful! I'm truly grateful that the staff dedicated their time to serve us on Thanksgiving Day!