Belleek Tea Room - Fermanagh

I'm afraid I was very disappointed with my visit to the restaurant today because of the poor staff experience. I had visited Beleek Pottery restaurant many years ago and had great memories of it. This time, while the food was nice enough, the service was terrible! Three examples when I arrived there were several people ahead of me trying to alert staff that they were looking for service. I added my voice and someone finally came out removing their ear phones, which I assume was the reason they couldn't hear that people wanted service. I ordered a quiche and salad which was fresh and tasty enough, and a lemon meringue which was OK but obviously several days old with sodden pastry and soft meringue. I asked the waitress if I could wait to take my coffee until I had eaten the main course. When I came back for it, she handed me the same cup of coffee which had been sitting on the counter for at least 10 minutes! I asked for a hot cup which she got for me, but I was astounded that she didn't think to pour me a hot cup of coffee. Lastly, a large group of tourists came in while I was eating, probably from a bus tour and they were queuing up. I had noticed that the top tier of the restaurant was roped off, but despite the arrival of this large group, no one removed the ropes. I also noticed dirty dishes piled up at the hatch not being washed for some reason also. So I would say, these staff need to be trained. They were friendly enough when I spoke with them, but clearly hadn't a clue how to give good service to customers. Given that most of the customers are probably tourists, Beleek Pottery can do better than this in terms of staff training.

The cafe is not large and the food offered is not extensive, but as is usual when we are visiting somewhere, we have a good breakfast and only need a bowl of soup to keep us going. There was a small range of sandwiches, snacks and salads also available.

Bland, mundane stale food. In such contrast to the pottery. We were expecting something special like the pottery. Instead we got a transport cafe.

During our time in the area, we decided to stop by the tea room for a quick snack. There were numerous food choices available, but we chose cherry scones and a pot of tea. The scones were served with jam and a pot of fresh clotted cream. They were soft and delicious, and the tea was a perfect accompaniment. The seating area is charming and spacious, with tables well-spaced apart. The staff was welcoming and attentive to our needs. Overall, a visit to this tea room is highly recommended.

The best scones and cream we have ever had! My wife and I thoroughly enjoy cream tea, and today we discovered some of the most delicious scones, cream, and tea. The setting was cozy and the staff were very friendly. This place is a must-visit if you are in the area.