Auntie Anne's - Fairview Heights

It took 30 minutes to get our food. The workers were all just flirting and trying to make garbage into the basket. The food was burnt and wasn't even cut.

Arrived at the Fairview Heights, IL location at 10:42 am and it was closed. Employess standing around talking but no one to purchase a drink and no pretzels in sight. Poor management and customer service! Hours online indicate open at 10am.

I visited this location on 12/31/23. Staff seemed disinterested and didn't acknowledge me while I was standing at the counter waiting to place my order. When I finally received my order the pretzel was not baked fully and was RAW on the inside! Absolutely disgusting. I would definitely stay away from this location.

Terrible experience at the St. Clair Square location. The staff were laughing talking and playing the entire time instead of tending to the long line of customers. There was long wait until we got our order. One of the workers was talking/ texting on the cellphone while rolling out dough. They need a new staff asap. There was way too much cinnnimon sugar on our pretzels.

This location is incredibly bad about over hiring when there's no way they need that many people because they shouldn't even fit them in that little space. However, it's always very, very good. I'm not sure if that's because I always just get plain preztles or what. Also, don't expect a short line. There's a long line because everybody loves it.