B Fairfield

Nice place. Great food, not too expensive. For a burger connection nothing was complicated. Most places tend to try hard or much to do. This place had the formula down. They knew exactly what the consumer wants. Good food, great prices, good service, easy and easy!! What else could you ask?

Great burgers! The fries and tatter tots were delish. Their pickles are lacking acidity and their service was a bit slow for a small noon crowd. Will go back without hesitation. Forgot to mention: the place itself is modern, comfortable and state of the art!

Locals absolutely love Plan B, so we knew we had to try it out when we were in the area. There's a great bar that I would have loved to saddle up to ... but I was with the kids. So no bar lounging for mama. I'm a burger lover, so when I saw that they had a pretzel burger, I knew I just had to try it. This place could have been a 5 star but the disappointing pretzel bun killed a star for me. The burger was perfectly done. The fries were tasty (but I was digging the tater tots my friend had gotten and I should have ordered crispy and a taste of my childhood). But that darn pretzel bun... it fell flat. It didn't have the expected punch of a pretzel roll, it was just too boring. Made me wish I had tried something a bit different on the menu. I would definitely go back to Plan B Burger again... but skip that darn pretzel roll.

So, Plan B saw my review. They reached out. And they have been AWESOME. First off, they comped our food and wine I think the next 3 times we went. I also received an in person and online apology--above and beyond customer service. And, Fairfield's fryer has gone completely gluten free! I've sampled dishes outside the burger and everything is good, solid bar food. Thanks, Plan B : You know how to make things right for your customers.

Typically a HUGE fan of Plan B. We go to the Glastonbury location all the time (they are always on point! . This Fairfield was a massive service failure. Utensils weren't given to us. Once I got them they were filthy. Avocado on burger was all black and brown. No pickles offered (which is the plan b thing . Couldn't get a drink refill. Trying to pay the bill was impossible to find the waitress. Fairfield was an atrocious experience. Glastonbury and West Hartford Plan B You guys rock!!