Dutch Bros Coffee - Eugene

I am not a coffee drinker, but I love a good Italian soda. Sadly, they have inexplicably stopped having the cherry syrup. That's my favorite flavor. But the raspberry is acceptable. I love to support Oregon based businesses, so Dutch Bros is on my list of favorites.

I was ROBBED here this morning for $4.25 for a Café Americano after asking for 5 sugars in my Americano of which they DID NOT put in....the Americano was undrinkable so I returned to get another Cup of which they REFUSED to make a new cup they said they would give me 5 sugars to add myself and said NO you should make me a new Cup...of which I pointed out on the bottom of the Cup it states Guaranteed to Satisfy and again I asked for a freshly made Cup of what I originally Paid $3.25 plus $1.00 tip...OF WHICH AGAIN THEY REFUSED...SO YES I WAS ROBBED $4.25. A undrinkable cup of coffee that went in the trash. And to Add insult to injury... this 2nd time thru I had to wait 15-20 minutes in line as someone ordered 8 different drinks. MY ABSOLUTELY LAST EVER DUTCH BROS EXPERIENCE.. If I want this kind of treatment by Coffee service employees I will just go back to Starbucks where the Coffee is far more Superior... I mean come on Dutch Bros employees this IS NOT Rocket Science or Quantum Physics it 's Coffee just Listen to THE customer when they order a coffee.... If I could give 5 negative Stars I WOULD...

Really don't appreciate how they asked me if I wanted whipped cream and sprinkles on my birthday cake frost order for my kiddo, I said yes please! And got the order and no freaking sprinkles AT ALL and nearly no whipped cream. I already tipped but I had already waited 20 minutes for it, I'm just not going here again. Why even ask if you're not even gonna try?

Traffic hazard, extremely slow. This is the slowest Dutch Brothers I have ever been to, and the most dangerous given their traffic patterns.

There is currently ONE person working this Dutch Bros. I have been in line for 10 minutes and it has not moved. Poor employees.