Flix Brewhouse El Paso

I went this afternoon and I’ve been there many times. I had a small issue with my food in the theater but had a manager come in and talk to me got me taken care of at the end of the movie she was there to thank me and check to see how everything else went, Melissa was a delight to talk to made me feel valued and appreciated. I even stayed for another 2 cocktails. We are team Flix! Even the bartender Kenny was great really knows his cocktails got me to try something new. Great staff! Keep it up!

If I can put 0 stars to put a review I would. We loved coming here in the past until 2 back to back things happened. The assistant manager was UNPROFESSIONAL and couldn’t handle our situation properly. They did not want to give the rest of our party their tickets when there were available seats. The service when we went to our screening was terrible. They mistaken our order THREE TIMES.

Always a great night out! We had some app issues and Cynthia andJohn managers helped us and were very friendly. Our favorite theater to enjoy our movie outings service is superior!!

This is a comfortable movie theater. The food is a little expensive but it's nice to be able to eat dinner while you're watching your movie. The seats go up to elevate your feet, but they don't really recline, unfortunately. The staff is always very friendly and helpful.

I came to watch a movie after a long day. The process of ordering my ticket online was easy and convenient. When I got there, the previews had already started and there was no menu so I had to use my phone and the QR code. Luckily, I already knew what I wanted to try so I didn’t have to go through the process of scanning the code and all that.I ordered water, the balboa cheesesteak and the margherita pizza. The fries that came with the sandwich were really awesome and crispy! The sandwich and pizza were good too but nothing I would dream about or absolutely have to go back for.The issue that caused the loss of stars was with my water. I wrote it down on my paper when ordering food but it never came. I had to push the service button again during the film to ask again after receiving my food. A new guy came and said ok but never came back, despite all my neighbors around me getting refills on their drinks. As I was waiting for him, I started eating my food and was getting super thirsty to the point that I wasn’t even able to enjoy the movie. I had to push the service button again to ask a third time and this time another new guy came and I practically begged the guy not to forget about me. He took a while to come back but he finally did!! The water glasses are much smaller than the soft drink glasses and I finished it quickly. I wanted a refill but figured it was better to just wait considering the fiasco it was getting the first cup and since the movie was almost over at that point.I ended up taking most of my food home and had a subpar experience because of this.At the end of the movie. They still added the 18% gratuity to my bill. I have no problem paying this if it was actually earned but I don’t feel it was at all considering what happened. The initial receipt does have the option to remove the 18% gratuity but even if I checked it off, the waiter brought the second check without even checking or asking so I’m not quite sure how that process works. In the end, I paid the 18% because I wanted to leave and didn’t feel like waiting around even longer after the movie but service could have most definitely been a million times better and I left disappointed.