Caribou Coffee - Eden Prairie

Been going to this and other Caribous for years and look for to my weekly bagel, cream cheese coffee date with my husband. Two weeks ago they stopped putting the cream cheese on the bagel and put it in a plastic cup instead. Not as good because the toasted bagel cools before I can spread it on. Also they cut waaay back on the amount of cream cheese. Even when I asked for more it still wasn't enough. Also some of the staff are quite surly now. An experience that I truly looked forward to has gone from wow to meh. Not sure what happened but I want my old Caribou back!

I know corporate puts pressure on staff to go, go, go but it bleeds off onto the customers. I just sat and watched how interactions with customers went while my drink was being made. We should always have standards but not at the expense of the employees or the customer. Service: Take out Meal type: Other Food: 4 Service: 2 Atmosphere: 2

Consistently good service Food: 5 Service: 5 Atmosphere: 5

My favorite drive through Caribou! Always nice baristas and get me going quickly. Service: Take out Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 5

I love the experience here, my favorite dish was, the lumber jack. The tables are clean, the music was great, the service really nice. Service: Dine in Food: 5 Service: 5 Atmosphere: 5