Auntie Anne's - East York

This is the third time I’ve got an almond pretzel that’s extremely bitter at the bottom. Bitter to the point where the pretzel is inedible. I do not recommend coming to this location.

Worst experience you can imagine. First of all the group there tonight think of their job as a hangout instead of a place of work. They barely had food prepared. Even the manager is childish and starting the jokes, horseplay and encourages being loud very disruptive. You can hear them all joking around and they are so loud you can hear them above the croud and from far away into the store. Most unprofessional group I have ever experienced. Its like a bad joke of a place to eat! Moreto state but meets leave it at that...Overheard a guy state the pretzels were smaller than normal and he was right! They are like 2/3 to 1/2 the normal size. I won't be going here ever again!

Employees are standing around doing nothing .. said 10 mins for pepperoni pretzel and when I came back he said 15 mins and laughed when he realized I was the one that asked 15 mins ago SMH … ruined my

Terrible service. Girl in front told me 10 minutes to get my order ready. I come back in 15, guess what? I wasn't ready. Apparently, she forgot my order, and because I got that one paid, I didn't have anything else more than wait 10 more minutes.

This is the third time I’ve got an almond pretzel that’s extremely bitter at the bottom. Bitter to the point where the pretzel is inedible. I do not recommend coming to this location.