Arby's - East Ellijay

My husband and I ordered lunch through the app and went through the drive through to pick it up. We were told we’d have to come inside to get our order. I explained that we had a baby in the truck and asked if they could just give us our food through the window, but they repeated that we would have to come inside to pick up our food. As we drove around, there were NO cars in the drive through. When my husband went inside, he asked about the requirement to come inside but was given no reason for the request. The point of mobile ordering is the customer’s convenience. It makes ZERO sense to make customers get out of their vehicles to come inside to pick up a takeout order. If I had been alone in my truck with my sleeping newborn without my husband present, this would have required me to completely unload my baby to needlessly go inside and pickup the lunch I had already paid for. If there is a logical reason for this is policy, I would love to know it. I find it completely RIDICULOUS. If it is not actually a policy, then these employees provided pitiful service and need to be corrected. I have lots of options for where to spend my hard-earned money, and this experience didn’t inspire me to want to give more to Arby’s in Ellijay.

Meat Mountain. It's not on the menu but you can order it. All the meats... Chicken ham bacon roast beef turkey.

Great food, staff could be better trained to attempt to be somewhat friendly to customers. Fast service.

There was no one at the restaurant. The service was really slow, and the chicken was overcooked. We will try this location again. Maybe they had new employees.

Love the cheese sticks and poppers. Good service ,staff friendly and food is always hot. Parking: Plenty of parking and convenient to the front door. Wheelchair accessibility: Handicap parking available and easy accessable.