No17 Dickens Yard - Ealing

Second time I’ve had brunch here in the last couple of weeks. Each time the food was lovely and the service was great. It is also dog friendly which is an added bonus. Will definitely be back.

Served with this bloke that has no personality at all. Seems like his been called to work on his day's off. No feelings nor engagement during our entire stay. No food check back simple as asking if I need anything on my dry burger patty At the end of our experience, still missing the engagement that we are supposed to have after all the service charge imposed. Sunny and dry day outside, a beautiful and vibrant restaurant but not the staff! We are a regular here, missing your bubbly staffs. where are they?

I watched the bartender pour a very short shot of gin for the person in the queue in front of me (about 35 ml in a 50 ml shot measure), so I decided to order a 175 glass of wine and watched the bartender only fill the measure up 3/4 of the way. All the while, he saw me watching him, and was flipping the bottle around like he was hot stuff but in the end was incapable of pouring properly. Especially disappointing when staff were adding service charges to alcohol bought at the bar. Pretty scummy in my opinion. The food was alright, but I went for a friend’s event and wouldn’t ever go back.

No 17 is a beautiful restaurant with great food and drinks, I am a regular customer and want it to be successful. Sadly I have found my visit yet again marred by an unpleasant attitude by waiting staff. Went for an early evening celebratory cocktail with my sister-in-law and my 18 y old daughter. Waiter refused to take an alcoholic drink order for my daughter despite us (50-year-olds) vouching for her age and having her ID on my phone. Ironically we had held her 18th birthday lunch there last year. The waiter showed no interest in resolving it, with a dismissive, negative approach that stood out as odd for a hospitality environment. He seemed almost a bit triumphant? to see us leave despite the restaurant being half empty. I have experienced unusually truculent attitudes from other staff here over the years, which I have rarely seen elsewhere, and heard a couple of similar stories from friends. I get great service at their sister restaurant in Canary Wharf. The poor attitudes are undoubtedly making No 17 a less successful business than it could be.

Expensive although the food is OK, only OK. Let down by service and attitude. A long time to be served and they waited until we were ready to order food before we were abvle to order a drink. Then an interesting attitude to customer needs emerged. They serve sourdough bread as the only option for bread but previously found that their bread can be very tough, particularly if toasted so asked for an alternative from other items on the menu bap or brioche bun. No, take the sourdough or leave it. No reason, just no. Also asked for grilled tomato without the garlic dressing. No, there are no tomatoes on site that have not been marinated in a garlic dressing. Take it or leave it. All the draughgt beers or lagers are off and have been off for many weeks. But very expensive bottled lager is available, with an attitude. Our mistake for going there more than once.